Fame RugsReviews of famerugs.com

Response from Fame RugsJul 15, 2025

Thanks for your feedback. We actually replied to your message and were waiting for your response to assist you further, but never heard back. Please feel free to reach out to us again at [email protected] We’d love to resolve this for you as soon as possible. Thank you! Fame Rugs Team

Response from Fame RugsMar 13, 2025

We sincerely apologize for the unexpected delay in your order. Unfortunately, there were unforeseen circumstances that caused a delay in shipment, but we did our best to resolve the issue as quickly as possible. As an apology, we offered you a partial refund, and if that doesn’t work for you, we will issue a full refund. Please rest assured that we are committed to making things right. Let us know how you’d like to proceed, and we’ll be happy to assist you further.

Response from Fame RugsJan 30, 2025

Hello Elizabeth, We’re sorry to hear about your experience. We promptly responded to your return request through multiple channels, including email and web chat. Even though the return window had already closed at the time of your request, we provided solutions and guidance to assist you with the process. Our team remained responsive and supportive throughout. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We’re happy to help. Best regards, Fame Rugs Team

Response from Fame RugsOct 30, 2024

Thank you for your review. We're sorry to hear the rug didn’t meet your expectations. I’ve reviewed your case, and it appears our representative provided a 70% refund in advance, with the remaining 30% to be issued once the rug was collected. However, since you chose not to wait and opened a case, the full refund was issued before the rug was returned. Rest assured, you would have received a full refund just like all our other customers 😊. The rug has now been successfully collected. Have a great day!

Response from Fame RugsJan 8, 2024

Thank you for sharing your experience. We sincerely apologize for any inconvenience caused. I noticed all your rugs were delivered promptly except 1 which was the issue, which I believe was resolved. Again, we apologize for any frustration caused, and we appreciate your understanding.

Response from Fame RugsJan 8, 2024

Thank you for sharing your feedback. Upon investigation, I found that the return wasn't processed, which unfortunately hindered our ability to assist with your refund. Our contact information is readily available on our website, and we encourage you to reach out at any time. We are committed to responding to all messages within 24 hours. Thank you for your understanding.

Response from Fame RugsJan 8, 2024

Thank you for sharing your feedback. After conducting an investigation, I confirmed that the rug was indeed successfully delivered to your shipping address. We acknowledge that there was a slight delay in delivery, likely due to the busyness associated with the end of the year. We sincerely apologize for any inconvenience this may have caused. If you have any further questions or concerns, please feel free to reach out. Thank you for your understanding!

Response from Fame RugsJan 8, 2024

Thank you for your feedback. I checked your order and found that the rug was sent according to the order you made and just as described. You may have mistakenly ordered the wrong size (?) Please reach out at any time so we can have this resolved ASAP. Thank you.