Monica M. C.
Disappointing
Disappointing. I ordered a rain jacket from their website, and they delivered the wrong jacket ( not the same brand, model, nor color as the one I ordered—clearly the wrong product). So I contacted customer service, which is only through an obscure email, and the rep told me he would refund the order, but I had to pay the return shipping! I was appalled and told him that was unacceptable and unfair. So the rep tells me that he will refund the order through PayPal (thank Goodness I used them) and Zelle me the shipping costs, once I sent him the receipt and tracking. So I did; I shipped it at the lowest possible cost via USPS and sent the receipt and tracking info. Once he received the return, he refunded the order and told me the shipping was too expensive and would not refund it. It was $20 (for a jacket that cost $120). I tried to reach out to remind him of our agreement, and he never responded back. Do not trust this company; it is shady.
Response from FameleatherjacketsJun 10, 2026
Hello, We take our customer satisfaction very seriously, but we cannot find any order or record under your name or details in our system. It appears that you have either mistaken us for another store or this is a fake review. We are a legitimate business based in New Jersey, USA, and we never compromise on quality. If you are an actual customer, please contact us directly at [email protected] with your order number so we can investigate this immediately