Mashera A.
Price and communication
On 02/03/ 2023. I spoke to rep name david to see if he can have someone to auto transport my car from Texas to Cali. It was great price from the company it was 500.00and I had to change the date due it was winter storm in Dallas Tx and David said okay we can change from 02/06 to 02/08/2023 I confirm. Then I get a call from the driver saying he here to pick up my car on 02/06/2023. I said no it’s suppose to.be on 02/08. So I called rep David/broker and he said it was change to 02/08 I was disappointed because he have to find another company to pickup my car on 02/08. David found another company and now I have to come out my pocket another 150and now the total $650.00 and I said no I should not be paying 150 and I just gave them $50 dollars.the driver came on 02/08. Driver nameRAYMOND Nice guy very respectful excellent customer service 10/stars he make sure my car made to California safe and yes I have stuff inside my vehicle nothing was not stolen. He drop off my car Saturday 02/11. I still would recommend the company
Response from Falcon Logistics LLC (Dover, DE 19904)Mar 20, 2023
Hello, Thank you for your feedback. And we are glad that we were able to transport your vehicle. The market has been a roller coaster and hence in some instances we had to apply some changes. But its not a usual situation and was an exception. Still, in future if you are looking for car transport service, please contact us. We would love to give you a better experience.