Wise W.
Slow to ship out orders when a holiday is close but products are pretty good quality at a high price
I ordered a t-shirt from Fakku on 12/26/2020 because my younger brother said that he liked a t-shirt that he saw on their website and thats what he wanted for his birthday which was going to be held on 01/09/2021. I waited until 12/26/2020 to place my order because the t-shirt was pretty expensive at $25 per t-shirt + $11 for USPS Priority Shipping for a single shirt so it came out to $36 for one t-shirt shipped. I wanted to wait and see if Fakku had some kind of Christmas sale where I could get free shipping or something (they didnt have any sale) so I placed my order on December 26, 2020 the day after Christmas. I waited a week and Fakku still had not shipped out my order so I emailed them saying my order was still not shipped out 5+ days after I placed the order and that I needed the item before January 9th for my brothers birthday. No response from Fakku until 01/05/2021 (4 days before my brothers birthday) when they emailed me back to say that the item would arrive on time, I checked the order status on their website and they updated my order with a message that said they would be closed from December 23rd until January 4th and orders will be shipped out starting on January 5th. I checked the tracking number that they gave me and it looks like they shipped out the item on 01/06/2021 and it arrived on the same day as my brothers birthday which was on 01/09/2021 (luckily). It was pretty irresponsible of Fakku to go on vacation from December 23rd all the way until January 4th and not leave any staff members at all behind to fulfill orders. The product that they sent me arrived brand new in a sealed plastic bag and they even sent me a free black disposable mask that says Fakku on it which was a nice unexpected free gift that they sent during Covid-19. I still think that their products are overpriced I mean who spends $25 on a t-shirt that has a company's logo on it (giving the company free advertising) and then spends $11 to ship a single t-shirt that was sent in an envelope and would costs $8 if it would have been sent inside of a USPS flat rate envelope (unless their buying it as a gift for someone else). The translated books that they sell are also pretty expensive at $20 each, I understand that theres a cost associated with paying the translators but I buy the same books directly from Japan instead of the English translated books that Fakku sells and the same books that Fakku sells for $20 translated are $8-$10 in Japanese if you import them from Japan.