Lisa
Is the order lost?
I will be surprised if my order has not been lost. Order confirmed 10/6. On 10/9 UPS said a label has been created, they are waiting for package. I was then told UPS doesn't update their system right away? Struggling to believe this story. It's now 10/17, UPS says they are STILL waiting for package. It should have been delivered by now. Very disappointed with this process, and will not be ordering from this company again.
Response from FaithwisecoOct 19, 2026
We’re very sorry for the frustration this shipping experience has caused. We completely understand how concerning it is when carrier tracking does not appear to move for several days. After investigating the original shipment, it appears the package was lost in transit. We’ve already issued a replacement at no cost to you, and that replacement shipped over the weekend. Your updated tracking information has also been sent directly to you. Carrier tracking can sometimes take several business days to update after a package enters the shipping network, particularly before the first physical scan appears. While those carrier scans are outside of our control, we absolutely stand behind your order and will continue to make sure you receive what you purchased. We appreciate your patience while the replacement makes its way to you.