Diana I.
I ordered a bridesmaid dress from…
I ordered a bridesmaid dress from fariesty and apparently it got delivered but I never received it so I contacted customer service and they didn’t do anything about it. All they said was it said it was delivered and they were going to check with the post office but they never got back to me about anything else. I’ve never ordered from here and I’m really disappointed because I’m on a budget as is for this wedding and now I’m out of a dress when I really depended on this. My roommate was home so no way it was delivered to the door and I came home an hour after I got the notification it was “delivered” to check my apartment mail box and nothing was in there so the post office man definitely put it in the wrong mail box. It just shows they only care about the money and don’t refund or send you something new when something wrong happens. I never write bad reviews but I’m extremely upset about this and want to give a warning to everyone.
Response from FaeriestyNov 11, 2022
Dear Diana, We are very sorry that you did not find your package. The demand for this finding a "DELIVERED" package truly exceeded our expectations. As we states clearly in our policy, We are NOT responsible for any delays due to local disruptions. We are NOT responsible for LOST, DAMAGED or STOLEN PACKAGES, if your package show "Delivered" in tracking system. Please contact your local post office or report to local authority for illegal activities. Again, we’re so sorry for any inconvenience. Someone will follow up with you for this unexpected incident. We will provide you the best solution. Sincerely, Sarah