Fae Crate ♀️Reviews of faecrate.com

What an awful company. I paid for a box in SEPTEMBER and here it is DECEMBER and I still don’t even have tracking???? I’m disputing with my bank. I’ve given enough chances. I requested updates and refunds multiple times and they only did a partial. I am still waiting for this SCAM ARTIST company to send me my stuff. DO NOT BUY HERE. IVE POSTED ALL OVER SOCIAL MEDIA AND HUNDREDS OF PEOPLE ARE HAVING THE SAME ISSUES.

Horrible. If I could give 0 stars, I would. They do not ship you product, but they will absolutely take your money. You can contact them, but they may or may not get back to you. I would give anything if I could find them on Better Business Bureau and report them. Do not waste your money!

A box I ordered arrived damaged, impossible to have a replacement or a refund even though it is stated that you can in their policies ! Almost a month later I still have to send them requests because they will not give me an answer or a solution to my problem.

I joined back in June and still have not received a single box as of October. One was lost by USPS, so whatever. But the other three were never sent. I never received a single notification. Logged in to my account to figure out why the October box was missing only to discover they claim they did ship them and now I've been charged. It's past the 15 day cut off (because, you know, how am I supposed to know they didn't ship them if I never received notice that they intended to. I just assumed they were doing their job and were just behind schedule). I contacted them but have not heard back and don't expect to. So now I'm out $200 or I try my hand at a charge back. Absolutely do not recommend.

Terrible experience. 0/0 would NOT recommend. This is as close to a scam as you can get and still receive a product. They don't ship when they say and they always have some excuse. They also don't update their website with ship dates and keep taking orders while they are three months behind.

Ordered a monthly box, which is supposed to contain an exclusive customised book (which is meant to be a new release so you don’t get something you’ve already read) and a bunch of bookish goodies. They claim to ship “in the week of the 20th of the month”. When the date passed with no word, I contacted them and they danced around the truth - they’re permanently running THREE MONTHS behind schedule. I tried to cancel, but they refused because they have a message on the website saying there “may be some delays due to covid”. It eventually arrived, three and a half months late. The book is no longer a new release, due to it being so delayed, and I can’t spot a single customisation on it. The “goodies” are atrocious. I have never received a single item that was so poor quality from any other book subscription box - but ALL of these items are abysmal. There was a water bottle with NO LID, a strip of poorly stitched fabric (purpose unknown) and basically just a bunch of bits of paper and card in various sizes. Never, EVER buy from FaeCrate!!!! They’re expensive, unpleasant, unhelpful, poor quality, and frankly you might as well just go to your nearest bookshop and spend your money there. It was such a horrible experience that I honestly think THEY should have paid ME.

Was subscribed to faecrate for roughly 3 months and bought two of those “hang over kits.” All my purchases were made in late June/early July and it’s now December and I’ve only just received one “hangover kit.” I paid for premium shipping and they used a company called “pirate ship” to send my stuff. They supplied the shipping details when it was sent and From the US to Australia it took 2 months for one box to get here. The art on the box was beautiful and I thought that it was gonna be all worth it but it was packed poorly and had very ugly and unoriginal items that seemed to have just been thrown in together. I am a subscriber to illumicrate and fairyloot and have never experienced the chaos/lousy service that faecrate has displayed. My advice, don’t be sold by their instagram pages. The product and service you receive will leave you grossly underwhelmed.

Always get damaged items. Their customer service sucks and they're always late. They do pre-orders more than 6 months in advance or wait with shipping until you don't have PayPal buyer protection anymore and then lie about not being able to give you a (partial) refund 'because the system deletes any payment information after six months'.