Timeless swimwear for those who aren't afraid to show some skin ⚡️
FAE (fae.house) has 90 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Aishah S.
My order was intended as a gift and was delivered 2 months late. No return possible despite late delivery. After 3 emails and a message on facebook I got a response. All in all not a nice experience.
Response from FAEAug 18, 2020
Hi Aishah, I'm so sorry to hear this has happened to you. If you would like to contact our customer service to discuss this further please reach out to [email protected] as we would love to still have you as a customer. Xx
Marta
LADRONES!!!!!! Hice mi pedido el día 21 de marzo, estamos a día 21 de mayo y todavía no lo he recibido. Me pongo en contacto con ellos y solo recibo excusas. Me parece una verguenza que, después de pagar 78,09€ me tengan esperando dos meses y solo sepan darme excusas. QUIERO MI DINERO DE VUELTA. Les he mandado un tercer correo electrónico pidiéndoles un reembolso de mi dinero, por no haber recibido el pedido y NO ME RESPONDEN. Son unos LADRONES. Me parece una autentica verguenza. DECEPCIONADÍSIMA.
Healthlocity
The Medium Vada Bottoms fit like an Extra Small. No refunds. For an exchange the shipping alone would be $30-$40. Not a fan... Unfollowing on all social media.
Response from FAEAug 18, 2020
Hey there, I'm so sorry to hear you are disappointed. We do inform our customers online that our sizing runs small and we always recommend to size up, we also have a customer service email and chat team available to help you at any time with sizing enquiries. If you find your bikini isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear however return shipping is at the customer's cost. If you would like to contact our customer service to discuss this further please reach out to [email protected] as we would love to still have you as a customer.
Agnes K.
I ordered a few bathing suits from this company and I like their products a lot. Their return policy and process, however, are so horrendous that I decided to not do business with them anymore. This last time I ordered a bathing suit top only as an extra top for a set I ordered previously. I paid 84 US dollars for it that includes a shipping cost of around 14 US dollars. I tried it on and it was not a flattering look at all so I decided to return it. According to their return policy, they do not offer a refund. Well, that's a bummer but okay, I was going to pick something else. I got the return instructions in the e-mail and as suggested, I went to the post office. I attempted to return this bathing suit top and the post office was going to charge me 38 US dollars. I saw FAE Swim's response to a previous review about how it should cost about $20 US dollars. That is incorrect information. This hassle and inconvenience to be able to return an item that only costs a few dollars more than all the shipping you have to pay for.. Keep in mind, you'll have to pay the $14 sipping cost AGAIN when you pick the item you want to exchange the returned item for. Never again. Seriously! Charge me more but figure out how to handle returns so the customers are not finding themselves frustrated and disappointed. Sadly, I'll have to keep the item I purchased even though I'll never wear it.
Response from FAEAug 26, 2019
Hi Agnes, Thank you for taking the time to leave us a review. We are sorry that the United States post office charged you so much to return your item, this is beyond our control however we will take this into account and we do appreciate you telling us your experience. We do offer free shipping on all orders over $200 AUD (Currently $135 USD) If you have any concerns or questions please don't hesitate to reach out to our customer service team ([email protected]) we are always here to help and assist our customers, we never want any customers to leave with a bad experience and we are happy to resolve any issue so this can be avoided. Thank you. The FAE team xx
Jennifer P.
Ordered an XS swimsuit based off the sizing chart on the site. It didn’t fit. It cost $20 to ship it to the states, I needed to exchange it for the next size up, so I had to pay $40 to ship it back to them through the post office, got a virtual gift card to reorder a size small then had to pay ANOTHER $20 to ship it back to me, I PAYED $80 FOR SHIPPING IN TOTAL FOR THIS ONE SWIMSUIT. THAT IS UNACCEPTABLE. Will not purchase from them ever again.
Response from FAEJul 20, 2019
Hi Jennifer, Thank you for taking the time to leave us a review. We are so sorry to hear that you are so disappointed with our services, we offer free shipping on all orders over $200 AUD ($140 USD) and our shipping to the US is only $14 USD ($20 AUD). Shipping with USPS (US postal service) to Sydney Australia is $20-$24 USD. I am unsure why they charged you $40 for this service, we are sorry that this has happened to you. We do inform our customers online that our sizing runs small and we always recommend to size up, we also have a customer service email and chat team available to help you at any time with sizing. If you would like to contact our customer service to discuss this further please reach out to [email protected] as we would love to still have you as a customer. Thank you. All the best, FAE xx
A M.
Shipping took a week and a half longer that the expected delivery time, with no additional communication for the delay - I had to chase. When items did arrive, they look nothing like what if advertised on the website and the fit is not to size at all. And no returns! In addition, ordering to the UK, just got a £90 duty bill. Definitely won’t be ordering again
Response from FAEMay 14, 2019
Hi, thanks for taking the time to leave us a review. We are so sorry to hear about your disappointment with our product, we do accept returns so please email us at [email protected] and we can assist you in getting your product back to us for a store credit, or if you have any questions please reach out via email and we will be happy to help you. Unfortunately the duty bill is put in place by your country and it is beyond our control, we do outline this and warn our international customers on our website: https://www.fae.house/pages/shipping We look forward to hearing from you. The FAE team xx
M
I preorder a bikini that was supposed to be available May 16; they had it available on their website that day but they didn’t shipped mine. When I asked, they told me they didn’t get the bikinis but that they will ship them the next week which they didn’t; They kept lying and postponing the date that they were supposedly were going to ship my order; this went on for about two weeks and finally I asked them to cancel my order. Worst customer service; they were deceiving, rude and liars. They charged you as soon as you place the order but they never send the order.
Coco
DON’T BUY FROM THEM. Their customer service is the absolute worse, The woman at customer service is the rudest person I’ve ever messaged, in addition to being rude she is a liar. I placed an order almost 2 months ago and I’ve been emailing her back an forth, she kept telling me how the stock hadn’t arrived at their warehouse and how it was out of their control but she can’t cancel my order. Then last Monday she told me that the stock had finally arrived and that my order was gonna ship the next day, I’ve sent her like 10 emails and she hasn’t replied. I asked her to cancel my order and she doesn’t cancel it. ALSO THEY CHARGE YOU AS SOON AS YOU PLACE THE ORDER. THIS IS THE WORST COMPANY EVER PLUS THEY STEAL YOUR MONEY.
