They still haven’t shipped my swimwear it’s been two weeks and they don’t respond to emails.
LI
Liz
$400 wasted
I purchased four bikinis from this company, two light colors and two dark colors. For one thing, the quality was not great but they looked cute so I gave them the benefit of the doubt. When it came time to wash, I separated them out (as one does) to soak in cold water in the sink after the first time wearing them. I also followed their specific wash instructions, so I was sure it was fine. The colors bled horribly, ruining one bikini. I reached out to clarify as I was super confused and had NEVER had this happen with swimwear before. The rep, Tallara, was sooo petty and rude I couldn’t believe it. Never have I had such mean girl customer service. She blamed it on me and found every excuse under the sun DESPITE ME FOLLOWING THEIR INSTRUCTIONS. I was literally told to buy another color?? $400 on bikinis and I will never ever buy from this brand again. I ended up wearing the other colors a few times, hand washed them in the sink, and the underwire popped out from one of the tops after maybe three wears. Please spend money literally anywhere else.
Update: they had me reach out to them and instead of apologizing for how unnecessarily rude they were and believing my experience they made excuses and continued to find ways to blame me while pushing me to spend more $$ on their products. 0/5 stars
Update: to put their reply in context, I followed their washing instructions exactly. Such bad business practice.
Response from FAEFeb 23, 2022
Hi Liz,
As mentioned, we don’t believe the issue was a fabric or manufacturing fault and the issue only unfortunately occurred due to the colours being mixed together when washed and not separated.
A 50% discount code was offered as a good will gesture, this code was no longer active due to the incident being almost 4 years ago however as communicated we were happy to reinstate this for you - there was no push to spend more money on products just a renewed gesture.
Regards,
The FAE Team
GS
g S.
I bought 4 swimsuits from them
I bought 4 swimsuits from them. They still haven’t shipped my swimwear it’s been two weeks and they don’t respond to emails. So disappointing. Not sure I would order again.
Response from FAEFeb 20, 2022
Hi Adil,
Thank you for getting in touch.
We received your email after hours on Thursday evening, unfortunately our customer service team was out of the office on Friday followed by the weekend office closure. Your email was responded to this morning once the office re-opened as a priority prior to 9am.
The delay in your order being dispatched was due to pre-order items being purchased.
Please let me know if you have not received our email as we hate to hear you are unsatisfied.
X
TB
Tamara B.
DO NOT BUY FROM HERE
I ordered a bikini on the 22nd of December and the suburb of the address processed incorrectly. I have tried countless times to get a hold of their customer service team. Their email is invalid, they won’t respond to DMs on Instagram, they won’t respond on Facebook but will gladly take my money. Please do not buy from here.
Response from FAEJan 6, 2022
Hi Tamara,
We are very disappointed to receive your review as our team received an email from you for the first time on the 5th of January at 11:18am, which we responded very efficiently at 11:52am, followed by an update again at 2:09pm after speaking with the courier company.
If you could please respond to our emails that would be great as we had a resolution for you.
ST
St
Won't be buying again, quality just isn't the same anymore. Constant low stock means sizes are hard to get.
I purchased a Fae swimsuit years ago and it was amazing. The material was so soft and supportive, I got so many compliments- and definitely sent them a lot of customers! The bikini lasted me a couple of years, even travelling a lot, which blew me away.
But, they became super popular and the quality and durability has dropped significantly. Apparently they still use econyl, but it feels very different to my original bikini- it's rougher to the touch and less elasticated. It doesn't sit as comfortably or nicely. The colour bled a little from the top, and by the time I sent it back they were out of my size and had no plans of getting a matching top back in, so now I just have a random bikini bottom and no matching top.
Stock seems to be an ongoing issue for them, I waited months for a matching bikini SET to be in stock.
I wish I had bought a few the first time I purchased years ago, but I won't be buying again.
Sorry Fae, I loved the business, the quality and the cuts were so amazing! And loved supporting an Australian small business, but it's not the same as it was.
Response from FAEApr 21, 2021
Hi Stephanie,
Thank you so much for taking the time to leave a review.
Unfortunately your purchase did experience a slight colour bleed, however this was not something we had experienced before and as mentioned was only something we may possibly see if the care instructions weren’t followed correctly as when warm washed there is a small possibility that colour can run.
As your purchase was made in October and faulty item received 6 months later in April, unfortunately we had sold out of the original top however did have 2 tops available which were suggested as they matched your current bottoms however these were not suitable.
We remain a sustainable brand using Econyl - 100% regenerated polyamide fibre from post consumer materials, we pride ourselves in quality and are disappointed to hear you are unsatisfied.
We would love to chat with you further as we would hate to lose you as a customer; please contact our team at [email protected]
Xx
MI
Mirabella
You don’t get what you see in online shop
I got my swimwear top with totally different bold and mat V in front instead small and elegant as on pictures was. Sadly there is no option here to add photo here to prevent other ppl buying this swimwear.
Response from FAESep 11, 2020
Hi Mirabella,
We are so sorry you feel that way, The product images on our website are of the exact product.
Would you mind emailing us at [email protected] to discuss further?
Kindest Regards,
The FAE Team xx
PG
Penny G.
Disappointed
For the price ($145usd) i'm very disappointed. I've worn my set 3 times and the elastic on the shoulder straps is already wearing out!- I thought i paid for a premium product/ eco fabric.
I bought small bottoms which are so low and so wide its barely touching my hips. Theres no way i would be able to size down they would just fall off. Just a shame.
Response from FAEAug 30, 2020
Hi Penny,
We are so sorry to hear there is an issue with your purchase. Would you mind contacting us at [email protected] please as we would love to chat to you about this?
In regards to sizing our team is always more than happy to assist with any questions prior to purchase, we have an online chat available on our website and can match you up against our size guide as well as recommending suitable sizes based on design and fit.
Looking forward to hearing from you.
The FAE Team xx
MP
MH P.
Wow have I been fooled
The sizes do not match at all the size chart provided. Also, the quality is very very cheap and the design is not the same as presented on the website. From what I understand I cannot get a refund...very disappointing 😕
Response from FAEAug 18, 2020
Hey there,
I'm so sorry to hear you are disappointed with your order.
We do inform our customers online that our sizing runs small and we always recommend to size up, we also have a customer service email and chat team available to help you at any time with sizing.
Our swimwear is evaluated as high quality and made from 100% regenerated polyamide fibre produced in Italy, all photographs on our website are of the exact product available to customers.
If you find your bikini isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear.
If you would like to contact our customer service to discuss this further please reach out to [email protected] as we would love to still have you as a customer. Xx
