FadogearReviews of fadogear.com

Response from FadogearDec 17, 2025

We’re very sorry to hear that you haven’t received your order, and we sincerely apologize for the frustration this has caused. We’d like to urgently review the status of your order and assist with the appropriate resolution, including cancellation or refund if applicable. Please contact us directly at [email protected] with your order number so our team can investigate and respond as quickly as possible. Thank you for bringing this to our attention — we appreciate the opportunity to make this right.

Response from FadogearDec 17, 2025

We’re very sorry to hear about your experience, and we sincerely apologize for the confusion and frustration this caused. This is not the experience we want for our customers. We understand your disappointment regarding the material. While some of our products are described as sweaters in style, they are produced as printed sweatshirts rather than traditional knit sweaters. We regret that this distinction was not made clear enough, and we appreciate you bringing this to our attention so we can improve the clarity of our product descriptions going forward. Regarding delivery, our company is U.S.-based, while items are made-to-order and shipped from international production partners depending on the product. We’re sorry this was not communicated clearly at the time of purchase. We would appreciate the opportunity to review your order and see how we can assist further. Please contact us at [email protected] with your order number so our team can look into this for you.

Response from FadogearDec 17, 2025

We’re very sorry for the inconvenience, and we sincerely apologize for the longer delivery time due to the holiday peak season. During this period, production and shipping may take longer than usual. We truly appreciate your patience and understanding, and thank you for bringing this to our attention.

Response from FadogearDec 17, 2025

We’re truly sorry for the frustration this experience caused, and we sincerely apologize for the long delivery time. This occurred during the peak holiday season, when production and international shipping volumes were significantly higher than usual, which unfortunately led to delays beyond our normal timelines. We understand how disappointing it is when an order does not arrive in time for its intended occasion. Regarding refunds, processing times can vary depending on payment providers, but we regret that this added to your frustration. Your feedback has been noted, and we are actively working to improve our communication, shipping transparency, and overall fulfillment process during peak seasons. We appreciate you taking the time to share your experience.

Response from FadogearNov 19, 2023

Dear Jaime, We sincerely apologize for the inconvenience caused by the mix-up in your recent order. We understand how frustrating it can be to receive the wrong item, especially when you were expecting a Detroit Lions Snoopy hoodie and received a San Francisco one instead. To assist you promptly, we kindly request that you provide photos of the incorrectly received item. This will help us investigate the issue further and ensure we take the appropriate steps to resolve it for you. Please send the photos to our customer support email at [email protected], and include your order number in the subject line. Once we receive the photos, we will expedite the process to either resend you the correct Detroit Lions Snoopy hoodie or initiate a refund, based on your preference. Again, we apologize for any inconvenience this may have caused, and we appreciate your understanding as we work to rectify the situation. Thank you for choosing Fado Gear, and we look forward to resolving this matter for you swiftly. Best Regards,