FadeMDReviews of fademd.com

Quick and easy

I had a really positive experience with FadeMD for IL. The process for setting up my appointment was easy, and I was able to choose a time for my visit that was only a few hours after starting the (very easy) booking process. I was nervous leading up to the appointment, but I did not need to be. The doctor asked the questions they needed to ask, gave me space to ask my own questions, and then we completed the appointment smoothly. As someone who is autistic, I often worry that I have to overexplain myself to make sure I am communicating clearly. This experience felt streamlined and genuinely neurodiverse friendly. I felt respected, heard, and supported without feeling overwhelmed. Overall, the process was simple, compassionate, and well-designed.

The company’s customer service department is totally unresponsive and has no customer service line to talk to anyone. I submitted for my renewal and certification in October and I found out the company and their doctor never submitted the certification and renewal status to the state. Currently a week past renewal expiration and still no resolution. I was promised by the company that there would be no delays and issues as part of the service for my medical card renewal. The state has informed me that even if this gets resolved in the near future, it can take up to another 21 days before I receive my updated renewal card. I’m unable to get my prescriptions now due to the company’s negligence.

Tried to get my Card in VA. They messed up my certificate ( put my address for my city). I contacted and have all the emails asking them to fix it. They never fixed it making my card unusable. They finally gave me a refund after 2 weeks of going back and forth. Now they will not deactivate my card after giving me the refund. Now I cannot currently get my card. They also do not have a number to call. It’s all over email.

Doctor was SO knowledgeable and friendly. The whole process was very easy and not nearly as stressful as I thought it would be.

Good quality

3rd day and I have still yet to receive a certificate and I feel like im being scammed. Same day authorization but I have NO PAPERWORK to validate it. They told me id have it im 24 then 48 now what? Agitating. I would have use someone else

The dr was super understanding and was very knowledgeable.