Heather
You can see the slab you want before buying!
I'd recommend to Factory Plaza to all my friends and family for the sheer fact that you can see an entire slab in person before buying it. I found it so difficult to imagine a 2x2 inch piece of rock in my kitchen, so seeing the slap up close was exactly what I needed (especially considering the veining that some pieces have!). They're show room area has quite a few different styles available of cuts you can look at for the edges, and I believe they have different countertops and sinks. We didn't need any of that, so I didn't spend a lot of time there. That's just what Factory Plaza "can" do, but of course it is as important "how" they do it. The front staff was always welcoming, and they offered to answer any questions you may have or show you around. What I always appreciate is if you just want to look for yourself, they are more than happy to let you do so. Once we settled on a quartz countertop, they purchasing agreement and everything was easy to understand and complete. Finally, I was incredibly impressed with the measuring and installation crew we had. They were very communicative and respectful. I think our original crew that was scheduled had to back out relatively last minute, but Factory Plaza organized a new crew to come out. They new they were running behind and gave us some advanced noticed. As for the actual installation process, I was impressed by how quickly they knocked it out (and with precision). Overall, we're very happy with the decision to use Factory Plaza. Frankly their prices were better, and I was worried we sacrificed good service. I was very mistaken. When we're ready to update the bathrooms, I definitely know where to start looking first.