FactoryofficialReviews of factoryofficial.com

My experience with FactoryOfficial has been similar to the rest of the reviews on this site-- absolutely terrible. I have never had so much trouble with a customer service representative in my entire life. I ordered a camera lens from the site and received an email shortly after stating that I needed to call the customer service line to verify my credit card information and purchase. Upon talking to the customer service rep, he told me I had ordered the "film" version and if I was going to be using the lens for digital work, I would need to pay $200 more for the digital lens. I told him I would be using the lens on my Canon Rebel t4i, so he changed my order over the phone. The price of the lens was still cheaper than what Canon or any REPUTABLE dealer sells them for, so I (stupidly) agreed to let them change my order. I received the lens about a week or so later. Once I received the lens, I took it to a local camera shop to verify it's authenticity; as the package it came in was NOT Canon packaging. For all I knew, I could have overpaid for a refurbished lens. The man at the camera store assured me this was not going to be covered by any sort of Canon warranty and advised me to return the product. Upon calling to return my product, I was hung up on multiple times, put on hold for over 40 minutes at a time, and talked down to by the same man who now claims he has never spoken to me before. Regardless, I told them I needed to return the product. They gave me a return code to use and informed me that there would be a 15% restocking fee. I was angry about the restocking fee because that was never explained to me upon purchasing, but at that point, it would have been worth it to pay the fee and be done with this company, so I agreed to the restocking fee. I packaged the lens and sent it to the address the rude customer service rep provided me. I wrote a note about the service I had received along with the return code and specifically noted that this was a return, not an exchange. Days later, I got a message saying they have received my package, but needed to verify credit card information before processing my return. When I called to confirm my information for my return, the man told me I did not send the 15% restocking fee with my package-- which I was NEVER instructed to do. He then told me they would need it in a money order and to make it out to a company called "Digital" instead of FactoryOfficial. I told him I did not feel comfortable doing this and asked if they could make an adjustment on my card. He was very rude and told me "that's not how this works and if you have a problem with that file a dispute." Now I need to go get a money order for $99 to send to the company "Digital" in hopes that they actually refund my original order-- or file a dispute with my credit card company. I will never make the mistake of purchasing from FactoryOfficial ever again. I am exploring my options as far as filing a claim against the company, but won't be able to talk to someone today. This is absolutely a scam designed to sell gray market products. PLEASE beware before making a purchase at FactoryOfficial. They are such a waste of time and money.

Don't buy from here. I ordered online and then got an e mail that didn't even look professional, asking me to call them. It was very unusual so I went to research more about them in the internet and that's how I found these bad reviews. I never called them because that is just weird. No decent company operates that way. I was so skeptical that they had all my credit card info so I called my bank and changed my credit card numbers. They don't even have a paypal payment option. So no, no way. I put a star just to be able to write this review.

worst customer service and i will not ever orders anything from this place.

Under no circumstances do business with these guys. They gave me 3 different ship dates claiming each time that the item has shipped and that it will arrive in 5-7 days, they claim that their business is in New York and packages typically only take a couple of days to arrive to my location from there. They could never provide a shipping number, claimed that the item was shipping from the manufacturer, and said if I was to dispute the charge, they would reroute the package back to them, no idea how they can do that without a tracking number and I challenged the guy on that. I then told them to cancel the order via email and they have yet to respond. I do not base my decision to buy from a vendor just on the feedback of a few unhappy people who might have a bone to pick with a business, I have been buying merchandise online for years and have never had a really bad problem, but these guys are different, I have no idea what they think they are doing. As others have said, these guys will flat out lie to you and you will never get the merchandise you ordered. In my case I have not only asked them to cancel the order, I have filed a dispute with my credit card company, and I am so concerned about these guys, I even had my credit card replaced.

I had similar experience to other poster on here. The camera advertised was in fact the Asian, not the International model. This was not clear on their website. When deciding to change my order, they persuaded me that another model had the same spec. It did not. When I tried to cancel, they shouted over me, wouldn't listen and flatly denied lying to me. They insist on a 15% 're-stocking' fee. I've had to open a dispute with my credit card company and in fact I am now going to cancel my credit card because I do not trust them not to use it fraudulently.

UPDATE to yesterday's post below: Today, July 6, 2016 I received a telephone call from my bank cardholder advising me that Factoryofficial attempted to collect payment today after yesterday being advised I had no further interest in purchasing their product. Bank cardholder advised me that Factoryofficial's attempt was not authorized. I was also advised that Factoryofficial in not located in the United States but is located in Great Britain and that it was a good thing I had not authorized any purchase because of many international sales schemes. July 5, 2016: As someone mentioned earlier, "RUN AWAY" and as fast as you can. Valid credit card used to purchase one (1) ILCE7RM2/B, Sony Alpha a7R II Mirrorless Digital Camera advertised for $2,619.00. Next day received an email saying order could not be shipped and to call 1-646-370-2999, Ext. 715 to verify the order. Upon verifying the order, gentleman I spoke to during no less than 3 calls, attempted to sell accessory items in addition to camera such as batteries (1 for $80 said to last only a couple of hours and 1 for $149 said to last for 8 hours). After three separate calls to clarify attempted purchase with credit card holders (all said by sales person to be declined), I personally obtained authorization with a cardholder to proceed with purchase of the {camera only). I was then told that the model I was about to purchase was an "international model" that did NOT have a full-frame sensor (not true). He offered to sell me a 5 year additional warranty past the manufacturer's warranty for $199. I declined. He then attempted to have me purchase what he said was a U.S. version of the same model that had a full-frame sensor as a kit for $3,099 that would include two batteries, a battery charger, one year manufacturer's warranty and a desk-top tripod. My confidence was lost to proceed with doing any business at all with Factoryofficial and I declined to make any purchase. Their whole marketing and sales process wreaks with a slippery slope of unsavory business ethics and practices. Below is information exactly excerpted from the original online sales invoice. "Factoryofficial - Big Brands, Huge Savings. Thank you for shopping with Factoryofficial - Big Brands, Huge Savings.! Order details Order: placed on 07/04/2016 18:08:22 Payment: Offline Credit Card Reference Product Unit price Quantity Total price ILCE7RM2/B Sony Alpha a7R II Mirrorless Digital Camera $2,619.00 1 $2,619.00 Products $2,619.00 Discounts $0.00 Gift-wrapping $0.00 Shipping $0.00 Total paid $2,619.00 Shipping Carrier: Ground Shipping"

Same story as everyone else... I ordered a camera and was told for a week that it had shipped but they were unable to provide a tracking number. I canceled at that point (which confirmed my suspicion it never shipped) and was told I would receive a refund within 10-15 days. After 15 days expired I was then told it could take up to 30 days for the refund to be issued. After 30 days I was again told to wait another week. I had to file a claim with my bank to get my money back. These guys will lie to you.

called a few times within a week about different cameras on their website, i got the same answer for all " not available" and immediately hang up the phone. how the fukc do you expect people to buy from you. the worst customer service, fukcing joke