FactoryofficialReviews of factoryofficial.com

called to cancel within cancellation window and was hung up on and told to call another day (when it was too late to cancel), now having to call repeatedly

FAKE COMPANY...!! STEALING YOUR MONEY...!! BUYERS BEWARE...!!! DON'T BUY AT ALL...!!! These guys keep changing names from Primotronics to Best Price Photo to America Camera to AJRichies to eDigitalUniverse to Factoryofficial & use fake addresses & customer Rep names..!! Just check reviews on BBB website (Better Business Bureau) to find how many complaints against them..!! I bought about $1650 Nikon camera body from them in 2012 ...!! Called them for about 2-3 months.... sometime on hold for more than 40-50 mins, only once they answered to tell that order already shipped from overseas & will receive in 2-3 weeks...!! NOTE : Never give them your real number or if you already gave them your phone number, then try to contact them with another number, otherwise they keep all customer's phone numbers in database & when we called, they check from caller ID & if it matches from their database, they never receives it..!! Never received item, nor they refunded & then closed business & opened with another name... You can't do anything after they closed business as credit card company or bank unable to process your complaints..!! I'm writing this review after 3.5 years of my purchase, because i just found out that Factoryofficial is the same company as BestPricePhoto...!! Thanks...

Hi All you need to Beware of this company. My husband and I placed an order for a Nikon D5200 Camera and our order went through normally. We then received an email that we needed to call and confirm something with the shipping address. Upon calling we spoke to the RUDEST man, first of all he tried to sell us two batteries to which we told him we did not need, he was very short and abrupt. We then confirmed the shipping address and he then tried to reconfirm the sales price for $100 dollars more than we had paid!!! ARE YOU KIDDING ME? When we tried to explain that we had already purchased the camera with free shipping and a 5% discount he argued with us and threatened to cancel the order, we then told him we would leave a bad review and he continued to argue with us and told us that we could not do that. WELL WE ARE DOING IT. I then called back and spoke to their Customer Service line which was extremely incompetent, I tried to ask the man (this was a new person-the voice was different) if we could discuss our order and he was also very rude, when I asked him to speak nicely to us he then yelled that he would cancel the order and HUNG UP ON ME. Apparently you are not allowed to inquire about incompetent and rude employees without getting your order cancelled. DO NOT TRUST THEM! We are now putting a hold on our credit card information for fear of retaliation.