Bill G.
Lights were great delivery not so good
Lights were great delivery not so good. I asked that the lights be shipped from Tennessee but they shipped them from California. Took over a week to get them.
Response from Factory LED DirectMay 9, 2024
Dear Bill, First and foremost, we want to express our sincere appreciation for choosing Factory LED Direct and taking the time to share your feedback. It brings us immense satisfaction to know that you found our lights to be of great quality, as we strive to provide products that meet the highest standards of efficiency and sustainability. Regarding your experience with the delivery, we sincerely apologize for any inconvenience you may have faced. At Factory LED Direct, we are committed to ensuring a smooth and satisfactory service from the moment our customers place an order to the moment it arrives at their doorstep. We understand the importance of timely delivery and are continually working to improve our logistics and distribution processes to meet and exceed our customers' expectations. We would like to clarify that Factory LED Direct currently does not have a warehouse in Tennessee. Our primary distribution centers are located in California and Texas, from which we efficiently manage and dispatch our products across the United States. It appears there may have been a misunderstanding regarding our distribution capabilities, and for that, we apologize for any confusion. Your feedback is invaluable to us, as it helps us identify areas for improvement in our service and communication. We are dedicated to providing clear and accurate information about our shipping and distribution practices and will take steps to ensure our customers have all the necessary details at the time of purchase. Should you require any further assistance or have additional concerns, we invite you to reach out to our customer service team directly. Our goal is to provide you with the support you need and to address any issues to your complete satisfaction. Thank you again for your feedback and for being a valued member of the Factory LED Direct community. We look forward to serving you again in the future and to exceeding your expectations in every aspect of our service. Warm regards, The Factory LED Direct Team