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Facilitya (facilitya.com) has 31 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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ROB T.
Ordered a hat back in June. Confirmation that they took my payment and received my request. After multiple attempts to get the status of my order, have not received anything other than the automated response that my inquiry was received and someone will reach out within 24 hrs. It’s been days and weeks, no response and definitely no item received. It is now September and still no contact.
Dorothy P.
Not what I ordered. No return slip no contact number. Complete ripoff Very disappointed 😞
Maleni M.
I ordered two bathing suits and the charge was supposed to be $59 and change. They billed me $69.67. For two weeks they sent me tracking updates that the items were in transition, but it never left Sweden. Tracking updates or saying that it was moved from the location to location to location in Sweden, and that it finally made it to inspection at the border. When they purchased this I was under the impression that it was on this continent. There is no number to contact for customer service. This is an absolute scam.
Gail H.
I wish I could give NO STARS! SCAM and RIPOFF! Do not buy from this site Tried all day to get my order cancelled, they insist it’s on the way. DO NOT BUY FROM HERE!!!!!
Gail H.
NEVER, EVER buy from this site. I was quoted $17 for an item, and $34 is what is on m credit card. Tried to cancel within an hour by email as that’s all you can use. They are trying to say it’s already been sent. HUGE RIPOFF, STAY AWAY AT ALL COSTS!
Pat
I ordered the bathing suit romper on Jan 7. It took forever to get shipping info. They said it was coming from Italy and last tracked to Ithaca, NY on Feb 3. When I contacted the shipper regarding an update they said it was in Los Angeles and had come from China! Still no word on where my order is. I suspect a scam at this point. Edit. Just received a notice for an additional $9.00 due in postage if I want my order, even though I already paid for shipping and shipping insurance. Definitely a SCAM.
Shylo P.
Wish I could rate them a 0!!! Tried to return product within 7 day window; was told I was given correct product, return shipping would be expensive. Offered to return me $3; huh???? Do not waste your money here! Total scam!!!
L B.
Terrible company - do not trust their sizing. They will not allow returns. Shipping is ridiculously slow. You’re wasting your money.
