Fabric Wholesale DirectReviews of fabricwholesaledirect.com

Beware of the company. I placed an order, about 250$ worth, 24 yards. Asked about shipping and they said could ship out the same day if in by 1030am. Placed the order. 5 days later, on a Saturday afternoon at 5pm, I get an email saying they are preparing my order for shipping. Now its a week later and still no shipping confirmation or tracking. So I called. The lady said if I had paid for shipping, they would have sent it the same day, since I got shipping free. It could take 14 days to arrive as they don't count weekends in their 7-10 days for free shipping orders. She said they get so many orders, and they are so busy, that it takes a week to process a free shipping order. But if you pay 50 bucks they will find a way to ship it the same day you order. 30 years in the industry and I have never saw this tactic used to extract more money from a customer, then when called out, create this incredible excuse. Image if you were to hire a few new workers, you could double or even triple your revenue.... If that were true that's what a smart business owner would do. In summary, the shipping charges to them and the shipping time from their location once the package leaves is the same no matter how you have your order processed. The extra money is for them to process it the same day. Not such a good deal after all in my opinion.

Ordered gold silk for a wedding and was sent green. But not returned because it costs more money so let it go. Ordered three other fabrics and never got them. One item in one package FWD claimed insurance from Fedex, but no full refund to me? Then two other items in another package Fedex sent back to them without even attempting to delivery it to me. FWH said this: 20% restock fee: $285.36 Return charges: $757.05 Refund: $384.39 Out over a $1000? How do i get it back from them??

If I could give zero stars, I would. I had a terrible experience with Fabric Wholesale Direct and will not be ordering from them again. I accidentally submitted my order with the wrong address and reached out immediately (within minutes) to correct it. It took them three full days to get back to me, by which point the order had already shipped. When I asked for a refund or to have a new order sent to the correct address, they refused both. Their response time was the root cause of the issue, yet they took zero responsibility and placed the burden entirely on me. They offered no meaningful resolution and expected me to pay for a second order due to their own delay. Customer service was unhelpful, slow, and dismissive. The entire interaction showed a complete lack of accountability or care for the customer experience. I don’t recommend ordering from this company unless you’re prepared to lose money if anything goes wrong.

I'd ordered fabric from FWD several times before with no hassle. Then, early in 2024, I ordered what I *thought* was Navy blue stretch lace. Beautiful color, good stretch, all of it. Until the lace arrived. It was white. I contacted the company and was told that I would have to return it at my expense, because it was definitely *not* their mistake, but mine. I know I ordered Navy. I ended up keeping the lace, and re-ordering it in the Navy. Later I dyed some of it another color. To add insult to injury, I kept getting emails asking me to leave positive reviews on their website. Well, I did. . .but it wasn't positive. Once they saw my review they closed out my account and blocked me. I haven't been back, although I could order with a different email if I wanted. I thought it was just me, but I'm obviously not alone. Never again!!

They shorted my order 12 yards and I can’t get a response from customer service.

I ordered a light voile fabric. I received a mass of scratchy, rough & abrasive polyester. When I tried to get them to honor their claim of satisfaction guarantee & request a return, the company refused to even reply.

Ordered a hunter green fabric, hunter green thread, and hunter green zipper for a dress. They sent me the correct color thread, but zipper did not match the thread, and the fabric was Emerald/Kelly green, not EVEN CLOSE. I emailed their support and was told it was the correct color and that it was the entire lot that the dye makes color look different. Absolute bull, BUYER BEWARE, DO NOT PURCHASE FROM THIS WEBSITE. I will be adding the images of fabric and screenshots of email to Facebook, tiktok, Instagram, and snapchat story.

I ordered aq few things 2 days ago and just went back and looked at the confermation email. The email says it won't get here for another week so that makes from the time of ordering to the time its supposed to get here a week and a half. I messaged them and told them that if it was going to take that long then cancel everything. I was told I would get an email tell me it was canceled and refunded. Instead of getting the cancelation email I was told that it had already shipped, which I don't beleive. I will NEVER do business with this company again and anyone that reads this should never, don't waste your money.