Fabric Wholesale DirectReviews of fabricwholesaledirect.com

There website won't let me post a review on the Ottertex® Waterproof Canvas. So I'm posting here about the product and Seller. The Seller website is not worth anything if you can't leave an honest review on their product. The product "Ottertex® Waterproof Canvas" is not what they claim, it's been on my boat for three weeks and is already faded. The product listing shows " Fade Resistant. 500 Hours of UV Protection." and here under that limit it's faded right out. In the picture you can see I've added a new panel to the canvas cover and the difference is so noticeable I'm now going to have to make a new boat cover with different Material. This site won't let me post the picture.

Will take a week for them to realize they sold out of stock items then they'll try to upcharge on comparable items. Horrible service, fabric that did ship was unbagged in a thin, poorly taped box. First & only order was $480. FWD sold items that were not in stock and then told me price has increased on comparable replacements which would have totaled to a $5 difference. When I told them if $5 will hold up my first order of nearly $500 I will not longer do business with them. Two minute a after I sent that message they processed the refund.

Ordered double knit fabric and received a thick felt instead, which is a completely different type of fabric. I have previously ordered double knit fabric, so I know what it should be. I contacted customer support multiple times and provided photos, but their responses focused on confirming the color rather than addressing the incorrect fabric type. Even after clarifying the issue several times, I was told the item was correct. Then to return the material, I was told a shipping fee would be deducted from my refund, despite this being an issue with the item sent. This experience was very frustrating. I would recommend double-checking orders if purchasing from this company.

This is my 3rd order from FWD. Got something like 60in by 25 yards of duck canvas. It arrived and it's folded and rolled. The whole 25 yds of it. I make paintings and my studio space is limited. I can't really iron it out without doing it on the ground and ruinning a lot of material. This is a huge pain in my neck. My space is very limited. I reach out hoping FWD can replace it or help me out. Chat agents were nice but the company unfortunately doesn't care and said to not have material folded for shipping, order must be over 40 yds which is not stated anywhere on the site!! I'm flabbergasted, which is an understatement and appalled and livid. I'm not returning again.

Avoid at all costs. Sent defective 3 yards, wanted me to pay freight to return, pay restocking fee or insisted replacing defective product and charge 25$ roll shipping for 65$ worth of fabric. 15 emails showed no empathy or desire to resolve defective product that they clearly shouldn’t have ever been sent.

I'm a small business, so I order 100 yards at a time when ordering fabric. I ordered the DriCloth Microfiber Jersey. The bolt is 6 feet long and comes in a large roll. Because of the size and volume of fabric, I didn't unroll the entire thing to inspect it. Once finally getting to the new roll, I find that yard after yard is blemished with snags and dirt. Since I'm outside the return window, they wont' do anything to help.

This company really struggles with shipping, fulfillment accuracy and transparency. Their "Free" shipping is not really free because you pay for it with your time. It isn't the same as the other shipping just free rather it is a we are going to wait as long as possible to ship so that you feel the pain and next time you will pay for shipping. I wouldn't mind paying for shipping if the next shipping option was a good option but unfortunately it is just about as bad in terms of time as free shipping. The only way you get your items in a reasonable time is if you pay over $100 for shipping for 2 day or next day service. They are unreliable if you need your item with a specific timeline in mind . Also I have unfortunately had to work with them for a long time because I have had a hard time finding a comparable fabric elsewhere they raised their prices on this particular item $7 a yard. That is an insane jump and doesn't make me feel valued as a customer. I am a small business owner and will discontinue the product before I support a business that doesn't value my business.

I purchased 70 yards of their 60" polyester Chiffon fabric looking for a continuous length as I was making several very long draping pieces (20 feet each) for a wedding tent setup. I even asked customer service about purchasing full bolts and they said it comes in up to 200 yard lengths so I figured that would fit my requirements at only 70 yards. I started cutting the pieces but was extremely annoyed to find that there was a break in the roll half way through which left me with one half of a drape. I set aside the 11 foot piece that I could not longer use (which I paid for mind you) and continued on. I cut the next drape successfully but as I moved on to the one after, there was another break in the fabric again! Another 14.5 foot portion wasted! So, I paid for about 25 feet that I can't even use, what a scam! In addition, there were several small black and orange dots on random places in the fabric. I did my best to try to hide those at the top of the tent where they would not be seen. Long story short, even with the points I accrued from this purchase, I will not shop here again. This was ridiculous! Side note: I was emailed by the company to leave a review. I tried to upload my review and it gave me some kind of weird error. Not sure if it's because they're trying to block negative reviews or what but I went directly to the site and here to make sure my review got heard. I am beyond annoyed at this point.