f1arcade.comReviews of f1arcade.com

Appalling service. Forced to pay £20 per head deposit to book a table and then when the bill was less than the amount they refused to refund our money. Basically we have paid for the privilege to be mugged in broad daylight. Apparently this is standard practice and they will also happily do the same if you open a tab. Nothing more than theft. Do not trust this company with your money and pay upfront, if anything goes wrong you can kiss your money goodbye. Totally unethical.

Terrible service. Booked tickets months ago and had family travelling to London for the experience. We received a cancellation email from the venue and hour before we were due to start. We were already on the train!! I received a very bland email but disgusted with the service received

Disgusting customer service! Complained about the format of have 7 people waiting 1 hour 45 mins for a game…after spending £280 on food and drinks waiting to play for an hour…the beer and cider tasted off. So raised the complaint only to be told I don’t understand the game format & the they didn’t not understand the fact the beer was not nice. Repeatedly asking what was wrong with the glass or taste, without trying themselves! Manager walked off in the huff when raised!

Awful rip off, 6 went in pre booked and the clowns couldn’t get a set of race places….told us for 4 races it’ll be an hour & 45 minutes!!!! Keeping us in to buy beer & eat!!! The food & beer was over priced & poor. Late sitting is down & allocating. Whole things a sham

Went for a day trip out with 2 others to London and this was the worst part of the day! Over crowded and over priced for what it was. Had 5 races booked so when it came to our time to race, we were taken to the simulators (which were still being used) and had a briefing on how to set up each player. Couldn't hear what was being said as music was too loud and didn't have the chance to ask the girl to repeat what she had said as she walked off after she had finished. After managing to work out how to set our profiles up we realised that we were in the wrong seats. Ideally you have to set up one by one as whoever sets their profile up first will be in the lowest number sim (we had sims 27, 28 and 29, I was sat in sim 29 but as I set my profile first I was automatically allocated sim 27). We weren't sure if there was enough time to change seats before the first race so played the first race as not ourselves. One of us didn't even manage to get their profile set up as an error message popped up and then the time ran out so they were known as player 3. After the first race we managed to swap seats in time so for the final 4 races we were racing as ourselves. You don't get to choose the circuits, they are already pre selected. The 4th and 5th race was at the same circuit which spoilt it. You do get to choose your level of experience, from rookie to expert. Being a novice driver, I chose rookie which meant all I had to do was accelerate and brake, I didn't have to worry about changing gears etc. However, on all five races, even though I was staying on track and following the racing line my sim didn't get out of 3rd gear even when pressing my foot flat to the floor on the accelerator pedal, yet looking across to the other 2 sims they were getting into higher gears and going faster. After your alloted time has finished, there is no one there to help you out of your sim, if needed, or even ask you if you had an enjoyable experience, it was a case of just get up and either leave or go to the bar. We chose to get up and leave as it was so hot inside we needed to some fresh air. I'm leaving this review anonymously as I didn't have to pay for the 'experience' and don't want to upset who I was with if they see this review, but if i were spending nearly £100 for 45 minutes of 'fun' I'd be spending it elsewhere.

Extremely expensive for the poor service offered. Avoid at all costs for large groups. Went there to celebrate my birthday with 13 other friends and had an awful time trying to chase service and asking them to make things right. I was obligated at booking checkout to get the food package even though it looked like poor value, but I couldn’t complete the booking without it. Drinks order came wrong since they didn’t ask and simply assumed we’d want only alcoholic drinks. We were also supposed to get 28 drinks in total, but got at most 22 since there were many missing beers. When I complained, the server seemed to be trying to make things right by offering a wine or 6 beers, and instead of bringing extra she TOOK ONE OF THE WINES ALREADY PROVIDED and brought beer instead. Like what??? Also one of the sims broke for 1 race and there was no one around to fix it. In summary, lots of stress organising a large group gathering there. Besides, no one could talk because the music was absurdly loud, which was completely unexpected for a sim racing venue.

Awful experience - amazing equipment that doesn’t work Team members had no idea how to greet people - heads down on laptops - no greeting - waited 15 mins to check in - all appeared unsure what to do - very short races - sim stopped working - very very loud - couldn’t hear the instructions on the car - son has a sim at home and has more ability to drive on that than the ones in arcade as the key elements are switched off - you do NOT race other people in the arcade that feature is also switched off - travelled 3 hours - total Disappointment- do not waste your money!’ And apparently all of this has been fed back already but owner hasn’t a clue according to team member and doesn’t get F1! It clearly shows!! V disappointed F1 for allowing this - we are avid F1 supporters and have been duped into believing this would be at F1s exceptionally high standards - We were wrong - don’t waste your time or money! Birthday treat that was less a treat than ever!!