Ezzocard.comReviews of ezzocard.com

Response from Ezzocard.comApr 5, 2024

Hello, It's common knowledge that when paying with crypto, a certain fee is charged for processig the transaction. We understand how unpleasant this is for you but please pay attention that this is not our fee. As everyone knows, payment platforms charge fees for crypto transfers. Unfortunately, this is beyond our control and we cannot demand them to remove the fees. You can receive the refund at any time by following the link provided to you by email long ago. We would also like to draw your attention to the fact that you paid with USDT.TRC20 and the gas fee to get the refund is only about $7(seven), not $40 as stated by you. Please note that TRX and USD are not the same thing. https://prnt.sc/-llErvPY4Ibs https://prnt.sc/k3HB9YazSGYu Finally, next time please be careful and make sure you make a 100% full payment to get the product and avoid any misunderstandings.

Response from Ezzocard.comJan 27, 2024

Hello, Unfortunately Live Chat support is not available during weekends. Live chat support is available on a regular basis 6am-6pm GMT Monday - Friday. Alternatively you can leave a request by email [email protected]. We will be happy to assist you!

Response from Ezzocard.comJan 17, 2024

Hello, we are sorry that you were not able to use the card as per your needs but we respectfully have to disagree with you. We carefully studied yesterday's chat and checked the card. The card purchased is absolutely fine. Please pay attention that not all the merchants support prepaid cards as a form of payment and even those that do may accept locally issued only. It depends on the payment policy of a particular service. The support did their best to assist you in registering the card, explaining its application, providing an alternative way of making a payment since it was not clear if the website of interest accepted prepaid cards or not but they clearly stated that they did support PP payments.

Response from Ezzocard.comDec 27, 2023

Hello, To understand what the problem is and to be able to help you, could you please contact us by email [email protected] or via the live chat widget and explain the issue? We are afraid that you may have visited one of the fraudulent websites that are using our name and scamming people online. Please beware of scammers and always check the URL you are on (make sure you are on ezzocard.com).

Response from Ezzocard.comOct 25, 2023

Hello, We are not ezzocard.online. We are ezzocard.com and sincerely sorry that you have been scammed. We strongly recommend checking the URL when buying a card.

Response from Ezzocard.comOct 23, 2023

Hello, We are sincerely sorry to hear about your discontent with our customer service. To understand and investigate the issue, please leave a PM to [email protected] along with a description of the issue. Thank you in advance.

Response from Ezzocard.comOct 20, 2023

Hello, We are sincerely sorry to hear that you were unable to use the card to suit your needs. We would like to agree with you, but, unfortunately, we cannot. First of all, before purchasing the card, you did not read our terms and conditions, which contain core information. Secondly, you kept using the card with a non-US (Israel) IP address, and furthermore, you informed us that you were not aware that Gray cards could not be used outside the US, while this information (as well as all other main features of the cards that we offer) was also, openly described on the main page of our website, which proves that you did not read it before purchasing the card. In other words, you did not comply with the usage policy. In relation to steam, our cards can be used there and many of our clients successfully use their cards to pay for the service of interest. We reviewed all the chats conducted and did not find a single rude way of communication on the part of the operators. Regarding refund, as it was explained in the chat, the refund policy cannot be violated. You agreed to receive a refund but did not provide an acceptable return address. Please contact us by email or via live chat and provide an address the funds can be sent to (any of the options provided to you in the live chat).

Response from Ezzocard.comOct 5, 2023

Hello, We are sincerely sorry that you were not able to use the card in accordance with your needs. We are afraid that you got confused since the information provided on our website is true and up to date (you might have skipped the introductory information in the where to use cards section and the description itself where it was clearly stated that our cards can be used for shopping on the website in question(not verification)). In reference to the message you got about the billing address, we would recommend contacting the merchant for clarification since the card cannot be registered and there's no address associated with it either. As for the refund policy, it is openly described on our website and unfortunately it cannot be violated.