ezTaxReturnReviews of eztaxreturn.com

Had them for years. Tried this time and was told there was no record of me with them. If I could I'd give them a -100

I went through the entire process of filling out my federal 2025 return with multiple 1099s and when I got to the end, the program said I didn't make enough money to qualify for free filing, and it would be $22.95 to continue my federal return (we don't have state tax). What? After all that? It said I needed to make a minimum of $19,000, (which I did), and not over $89,000 (which I didn't) So, why didn't you tell me after entering my income, that you weren't going to file my return, instead of wasting an hour of my time giving more information that wasn't going to be used? Don't waste your time like I did. To be completely fair, my income after deductions was less than $19,000, but my gross income was higher than that when I started and knew that $19,000 was the minimum, but it didn't say "income after standard deductions". If the $19,000 minimum is after deductions, then you should say so. You heard that right, I'm living off of less than $25,000 per year and before you judge me and say to change jobs, find me one that hires people pushing 70 years old and I will.

It appeared that I successfully e-filed both federal and state until EZTaxReturn sent me an email saying my SSN was used with a different user login last year. I checked the status, and they did not submit the returns, nor did they give any instruction on how to proceed. I used a different partner, and had no issues. EZTaxReturn will not refund my state filing fee, even though I contacted BBB.

Total scam operation! Filed both fed and state with them and they don’t respond to problems and keep sending me emails to file again after I’ve already paid them! DO NOT USE!!!

Complete trash. Won't ever use again. They cost me money, won't file my state, and keep giving stupid AI answers without any real help.

I have used this site for a couple years as they are an IRS recommended site. This year I gathered all my documents, entered it and rifled. eZReturn like all other online software supposedly catches mistakes and makes you go back and fits them before you can file. Assuming they had done their part, I got through the efile process and within 24 hours a mail was sent advising the returns were rejected and directed me back to exert for instructions. It said nothing other than ‘must mail returns’. No explanation of why or what needed to be fixed. Called IRS they said data missing but didn’t know exactly what. Long story a little longer….paid to FED EX state and Fed returns (&23.80) and will now likely be waiting for Christmas for them to figure out what’s wrong. Personally I think it’s a glitch in their software. If it appeared correct to EZreturn the something is amiss in their system. Told them I wanted the $24.99 back that I paid to file state….no go…Just needed to vent!

I have used this service for the past few years with no issues. This year, I kept getting Session Timed Out messages after every 2-3 questions I answered. I followed all of their suggestions to fix this, and none of them worked. I contacted customer support looking for assistance and no one ever answered me. I used FreeTaxUSA instead. Got it done in about 30 minutes.

Would give a zero if I could. Already did my taxes but decided to use this site to file. What a waste of my time. If I didn’t know what I was doing and just blindly let the software do its thing it would have cost me $500 off my correct return. And when emailing customer service about the issue I kept getting same AI incorrect response