mike N.
STEER CLEAR OF EZCONTACTS/EZCONTACTSUSA
This was a very poor experience. EZContacts accepted my order for Avaira Vitality contacts, which require an 8.4 base curve, on 8-16-2017. I sent in a valid prescription, yet EZContacts Support emailed me to say the Rx was incorrect because it listed a base curve of 8.4 instead of 8.5. I contacted the prescribing optometrist. She informed me that if EZContacts was attempting to fill the prescription with an 8.5 base curve, they were using the older version of Avaira contacts, not the Avaira Vitality lenses that were prescribed. I immediately emailed EZContacts Support to notify them that if they were not capable of correctly filling the prescription as written, they needed to cancel the order and refund my credit card. A representative named Levi immediately responded on 8-18-2017 that the Avaira order was cancelled. However, five days later EZContacts still had not refunded my credit card. I therefore filed a dispute with Visa for the charge. I have since discovered 100 customer complaints and 23 negative reviews through the BBB for EZContacts.com. The BBB also states that government action was taken against this company in 2016 resulting in EZContacts paying $100,000 in penalties for credit card security breaches. Clearly, I should have done this research prior to engaging in a transaction with EZContacts. BOTTOM LINE: THIS IS NOT A REPUTABLE COMPANY. I have since ordered the Avaira Vitality contact lenses through DiscountContactLenses.com. I placed the order on 8-22-17 and received the contacts today, 8-25-17. DiscountContactLenses had no problems with the prescription and were able to fill it lickety-split.