EyekepperReviews of eyekepper.com

Ordered glasses from "EYEKEPPER" on Amazon today. I should have been concerned that they didn't even spell their own name correctly. The bifocals I selected had a magnification power of +250 however when I went to the "checkout" it listed them as +200. I deleted and reselected the order a couple of times to make sure I did it correctly but I got the same result. Tried calling their customer service. The message said that the mail box was full (no answer). Tried to chat with customer service on-line and got an automated response. I placed the order in hopes that I will get the correct glasses. So far it has been a pretty bad experience. ***UPDATE*** I canceled my order and contacted my credit card company to inform them that they should NOT APPROVE THIS PURCHASE. A person contacted me from the "company" after the bad review and after I canceled the order. I could barely understand him. They appear to be a foreign company (not U.S.). I don't recommend this product in any way. Steer clear, VERY SCAMMY!

still waiting on order as been in sorting centre since march and desperately need asap so disappointed how long it’s taking, should i read reviews before ordering :(

Sent me a 30% offer which, when you try to order, just says 'you can't use the offer on these glasses' with no explanation of which glasses you can order using this offer. And the company email address doesn't work. Note: Eyekeeper replied saying I could email them their email. As I said, I'd tried that already. It doesn't work.

Sent the wrong magnification. I ordered 2.50 received .50 these are not going to work. Please advise! I cannot use these!!!

glasses came, but the wrong power. I send email and the reply states that I made a mistake on the order. I think not, but sent an e-mail and was asked to return the incorrect glasses to Edinburgh. This done, your next e-mail (Feb. 9) says replacement glasses sent. It does not give a tracking number (Because the dispatch cannot be traced?) and no second parcel has arrived by March 16. I accept that central Europe is in turmoil, but a comforting e-mail would be nice. NEXT INSTALLMENT. The second parcel arrived 6 April. Not only are these still the wrong power Spectacles- exactly as before, - but the parcel has been damaged and one frame is broken. Clearly my warnings about the incorrect power glasses had not reached Eyekeeper's . dispatch department and the box was damaged in transit. Draw your own conclusions !! I am sendng a separate e-mail direct to sales@eyekeeper

I received only 1/2 of a order I placed but was charged for both items. I send emails. I called several times. No one responds. The order # on your website states that the order has been fulfilled which is incorrect. It is one thing not to get the item but not be charged but it is unacceptable to take my money & not send the product. I am not happy & will never order from this company again!

Purchased a set of 4 glasses, had to wait for weeks for delivery and very disappointed with the product.Still awaiting reply from supplier. Would not buy from them again, could of brought the from my local shop for half the price…

Ordered on the 26th January and still in China according to the tracking. Will never use again. They turned up this morning, and I'm pleasantly surprised by the quality of the glasses. Thank you.