Jerry
I have been a customer for a number of…
I have been a customer for a number of years. The glasses are good and the price is also. The service this time, not so much. You knew at the time I ordered the glasses that you were having problems getting the lenses and you said nothing. When I called to find out about the delay, I was then told of your problems and promised the glasses would be sent and they were not. It was only when I told you that I was going to contact PayPal and ask for a refund that the glasses were then sent. I remember only excuses, I don't remember an apology. If someone were to ask me if I knew where they could get good glasses at a good price, I would still tell them about you but I would also tell them about my latest experience. Jerry Concannon
Response from EyeglassdirectMay 26, 2022
Thank you Jerry for your continued support and we apologize for any inconvenience. We strive to provide the best customer service and this time it didn't go as planned. At this time we have created additional procedures to make sure issues like this do not happen again. We hope that you will give us another opportunity to serve you again and once again thank you for your continued support.