ExxusvapeReviews of exxusvape.com

I ordered a vape when I did it said 1 business day well after the order was placed then it changed to a week don’t bother with this company they lie to get you to order with them

Bought a pen and it fell apart the first time I used it, the bottom round metal piece just fell off on first use.

Bought 2 vape pens through Mind Vape. 1 never, the Slim VV never charged, the other, the Slim stays charged for about 1 day. I called and go through all the BS, like send a video.Of what? a pen sitting there charging. Ok, they are sending me another. Called today about the other pen that doesn't stay charged. First, they said you need to charge it several times a day....say WHAT. I have vape pens that keep their charges for at least 2 weeks or more. They were going to send me the info so I can deal with the 2nd pen by making a video, again not sure how a video will show the poor charge this pen gets. Also, I would have to ship it back; but I'm so disgusted that I will take the $12 loss, or call my credit card company and fight the order, as these pens are pieces of garbage.

I would give their customer service person Trenton 0 stars if I could. I wrote them, stated the issue was that cartridges would no longer thread properly and screw in. I also let them know it was registered under the warranty. I get a response back in a day or so, about trouble shooting the battery. I write back and let them know this is not helpful and resend the pictures. Then he writes back that he needs a video. I send video. Then he says he needs my address. I said you have it already with my warranty information. He replies back, I don't have access to it. WTH! Customer service doesn't have access to warranty information, right. Then he writes back that they require $12.54 for return shipping. The pen was $14 and it's their fault it's defective. I told Trenton I already purchased another for less. Then he says why don't we send you a more expensive pen to make up the difference? No, the answer is no, that's ridiculous. I can understand, sometimes things are defective, but you don't make the customer pay shipping that costs almost as much as the item. Avoid Exxus and their products.

So firstly, the minimum charge for shipping is $20, even if you're buying a $5 battery. I called them and offered to send my own shipping label for a reasonable price so I could get a test product to see if I wanted to make a wholesale order, and they literally connected me to a supervisor who said "I don't know if there's anything we can do about that and I'm not going to look into it".

I purchased a vape on their website 4/2/2022. It was shipped on 4/6/2022. It is 4/20/2022 and I STILL haven’t gotten it. $60 some odd dollars down the drain. I contact them, they send tracking info, and there’s no updates since 4/6/2022. I’ll never going to buy from them again.

I purchased one of their vape batteries which quit working after 3 uses in 2 weeks. They want more than the cost of the unit, for "shipping costs", in order to process a warranty claim. It doesn't cost anywhere near $22.50 to ship a little vape battery. These people are scammers!