EXTREME PCsReviews of extremepcs.com

Response from EXTREME PCsMay 2, 2025

I’m really sorry to hear about your experience—that’s incredibly frustrating, especially when you were expecting a quick turnaround on a “ready to ship” system. We completely understand how disappointing it is when expectations around delivery and transparency aren’t met. At EXTREME PCs, we aim to deliver on every promise, and when that doesn’t happen, it’s our responsibility to make it right. A delay of this length on a pre-built system should have been communicated much earlier, and you absolutely deserve clear updates and timely service. If you’d like to move forward with a refund or explore faster alternatives we can offer, please reach out to our support team directly at www.extremepcs.com—they’re ready to assist and prioritize your case. I couldn't locate a order under your name, we can see if it is maybe already ready to go. Would you like help escalating this or finding a similar build that is ready to go immediately?

Response from EXTREME PCsFeb 28, 2025

We sincerely apologize for the inconvenience you've experienced with your recent order and the frustration caused by the delay, especially after selecting our rush and overnight shipping options. Your experience is not reflective of the service standards we strive to uphold at EXTREME PCs. To address this matter promptly and provide you with a detailed update on your order status, we kindly ask you to contact our Customer Service team directly. You can reach us by phone at 337-EXTREME or via email at [email protected]. Our customer support hours are Monday through Friday, 9:00 AM to 5:30 PM CST. For immediate assistance, please utilize our live chat feature by clicking the 'Support' bubble located in the lower right corner of our website. We understand the importance of timely delivery, especially when premium shipping services are selected. Please be assured that we are committed to resolving this issue swiftly and to your satisfaction. Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar occurrences in the future. Thank you for bringing this to our attention. We look forward to assisting you and restoring your confidence in our services.

Response from EXTREME PCsMar 4, 2025

It sounds like you’ve had a frustrating experience, and I completely understand why you’re upset. You expected a ready-to-ship PC, but delays with new Graphics Cards and lack of clear communication made it feel like your order was uncertain. That’s not the experience we want for our customers, and I truly apologize for the inconvenience. I want to make sure this gets resolved for you ASAP. If you haven’t already, please reach out directly to our team at [email protected] with your order number, and I’ll make sure this gets escalated. If you’ve already requested a cancellation and refund, we’ll work swiftly to process it. Your feedback is incredibly valuable, and I appreciate you sharing your experience.

Response from EXTREME PCsNov 6, 2024

Thank you for reaching out. We’ve looked into your order status and found that no payment has been made, so the order has not moved forward in our system. We’re here to help, so please feel free to contact our customer service team if you have questions about completing your purchase or need assistance with next steps. Thank you for your understanding.

Response from EXTREME PCsNov 13, 2024

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration with the shipping and return process. Please know that your satisfaction is our priority, and we are here to make things right. The issue with the hard drive in shipment is not acceptable, and we apologize for any inconvenience this caused. We take quality control and secure packaging very seriously and will address this internally to prevent similar issues in the future. Our support team is here to assist you with the return and refund process, and we’re committed to ensuring it goes as smoothly as possible. We will reach out directly to make sure we address all concerns and provide you with the support needed. Thank you for bringing this to our attention, and again, we apologize for the experience. We're here to help you through every step.