Extreme KartzReviews of extremekartz.com

Response from Extreme KartzApr 20, 2026

Hey Quintin! Thanks for the kind words! We hate to hear you had a rocky start but glad we were able to make this right for you! We can't wait to help you with your future builds!

Response from Extreme KartzApr 17, 2026

Hey William! Glad the install went well and you are enjoying your upgrade! We can't wait to help you in the future!

Response from Extreme KartzApr 17, 2026

Thanks for the kind words! We strive for fast shipping and correct fitment with all our products! We can't wait to help you in the future!

Response from Extreme KartzApr 15, 2026

No problem Brian! We can't wait to help you in the future!

Response from Extreme KartzApr 13, 2026

Thanks for the kind words Nick! We can't wait to help you in the future!

Response from Extreme KartzApr 13, 2026

Thanks for the Kind words Don! It's always a pleasure working with you!

Response from Extreme KartzApr 8, 2026

Thank you for your feedback. We are sorry to hear this project has been frustrating. We do want to clarify a few important points for accuracy. The selections for cart model, fitment, and color are made by the customer during the ordering process. Our system does not have the ability to “default” those selections on its own. We work hard to be thorough in how fitment and color options are presented, but it is ultimately the customer’s responsibility to carefully review those selections before checkout to ensure the correct options have been chosen. For customers who are unsure, we also have staff available and willing to help make sure an order is placed correctly through email, phone, chat, and text before the order is submitted. We also want to note that, although return shipping was involved, we waived the restocking fee on the returned body kit and components as a courtesy. Regarding your comments about our website being vague and our customer service system being awful, we do take that feedback seriously. At the same time, we want to be clear that our team works very hard to respond quickly and thoroughly. We consistently get back to customers within a few hours, and at most within 1 business day, which is a service standard we have worked diligently to achieve and maintain, even during busy season. We have also spent the last two months actively working with you across multiple issues tied to this project. Most recently, with the light kit, this issue has not been ignored. Our team has remained involved and has continued working with the manufacturer’s technical support to help troubleshoot the install. We reviewed the photos provided, obtained updated wiring guidance from the manufacturer, passed that information along, and continued following up after the first recommendation did not resolve the issue. Based on the most recent updates, the running lights and turn signals were functioning, while the headlights were still not, and we were actively continuing the troubleshooting process from there. We absolutely understand how frustrating it is when a project does not go as smoothly as expected. However, it is important to note that we have spent significant time over the course of two months assisting with these concerns, coordinating support, and working toward a resolution. We agree that the priority is getting the lights straightened out, and we remain committed to helping do that. With regard to the light kit, this issue has not been ignored. Our team has remained involved and has continued working with the manufacturer’s technical support to help troubleshoot the install. We reviewed the photos provided, obtained updated wiring guidance from the manufacturer, passed that information along, and continued following up after the first recommendation did not resolve the issue. Most recently, we were still actively working through the next steps after learning that the running lights and turn signals were functioning, but the headlights were not. We absolutely understand how frustrating it is when multiple parts of a project do not go as smoothly as expected. At the same time, it is important to be clear that we have spent significant time over the last two months assisting with these concerns, coordinating support, and trying to help get everything resolved. We agree that the priority is getting the lights straightened out, and we are continuing to work toward that resolution.

Response from Extreme KartzApr 8, 2026

Thanks for the kind words George! We try to keep up to date with our catalogue breadth! We can't wait to help you in the future!