Extract LabsReviews of extractlabs.com

I’m very impressed with their muscle cream. Over the counter creams don’t begin to touch my chronic pain so I was skeptical of this product. What a wonderful surprise. I put it on before bedtime and it’s almost like getting a massage on the areas that are in pain. I will keep ordering. Also the order arrived in an appropriate time window. I’m bewildered by other reviews listing problems. So far my purchases have been seamless.

I placed an order which didn’t arrive so they gave me a credit note. I placed another order at an additional expense, which also didn’t arrive and they said the CEO has changed their refund policy and as such I was given another credit note. No point in another credit note if it’s not going to arrive again. I am out of pocket $159US. Would like a refund as the first order was placed before the CEO changed the rules on refunds

Seit November 2024 keine Lieferung angekommen, dafür wurde mir als "Rückerstattung" nur Guthaben auf der Homepage verbucht. Die Versandkosten von teils 50 Dollar habe ich allerdings nicht erstattet bekommen, obwohl das Unternehmen diese beim Logistikunternehmen zurückerstattet bekommen kann 🤬 Guthaben für einen Shop der nicht liefern kann, gar nicht mein Humor. Kundenservice hat den Dienst wohl eingestellt und sowieso keine Lösungen parat, außer bestell nochmal, die Versandkosten von teils 50 Dollar sind dein Problem und es wird 9 Wochen dauern bis wir das nutzlose Guthaben online stellen. Die Produkte sind gut, die Zuverlässigkeit und die Rückerstattung ein gesicherter Totalausfall, andere Anbieter sind da besser. Hier nicht bestellen!!!!

I truly do not know what I would do without my “God’s Gift” CBD vapes. I’m a server, so I’m on my feet 8-12 hours plus a day, 5-7 days a week, and it helps my foot pain tremendously. Plus, I occasionally suffer from sciatica, which can be excruciating at times and this is the only thing that relieves it. The cherry on top is it also makes me sleepy, so I mostly use it before bed. I don’t know what I’d do without it. Lifesaver.

It was over 3.5 months before they'd look into a missing order. Australia post haven't seen it, Customs haven't seen it, tracking notifications stopped in Sydney but apparently because of the prior tracking order number. Order tracking while in the 'States zipped back and forth all over the place: an issue was flagged early on. But now they won't look into it because their policy is to only investigate once? They kept asking me to just wait, for 6 months. Then they started offering specials if I wanted to waste more money, when I asked for a refund. Long story short: there's no accountability, no meaningful assistance, they treat your money as if it's disposable. An order from the same company (I think) actually arrived in 2020 and their product was decent. But until they open an Australian office hub to ship product locally, I would strongly recommend not to bother buying from them, and tell everyone the same.

AFTER I checked out with my purchase from Extract Labs ($60.40), they DOUBLED the PRICE (charged me $120.80) after checkout! We called customer service and they said that they charged me double because (in their own words), they claimed that what I purchased was not supposed to be on sale! So they decided to charge my debit card as if I wanted the product at full price! No phone call to explain, just fraudulent charges that I would never agree to. Isn't that a wonderful way to F your customers... just charge them double! Obviously that is a great way to get repeat customers. F'ing thieves!

AUSTRALIAN CUSTOMERS DON'T ORDER FROM THIS COMPANY EXTRACT LABS My cbd oil was seized by customs over a month ago. This has happened with purchases from other companies before, and I've never had a problem getting a replacement item. All I get is emails saying orders take 6 to 8 weeks. It's now been 9 weeks and they keep palming me off, telling me to wait. Or ignoring my messages for days before sending a generic template answer. My last two emails have been completely ignored. The customer service is a f"%king joke. I use cbd for cptsd, and this experience isn't help one bit

I have been selling Extract Labs products in the UK for over a year now. Once with a company as staff and now at my own company. I've had three large orders arrive in the UK without any issue and about to place my forth. Their products are verry high quality, which does mean they are a little more expensive than some of my other products, but you are getting what you pay for. One things I struggle with (but in no way effects me wanted to give than less than 5 stars). Is the pricing for new products, as I want to try out things like their CBD muscle cream and other products similar. But I would have to sell them at a very expensive price, which does make me hesitant in stocking them. Al in all though, great company and always responsive with my emails and helping out on the rare occasion that a product is faulty.