Extend, IncReviews of extend.com

Response from Extend, IncJul 5, 2023

Hi John, that's not what we like to hear, but your feedback is valuable. While we work closely with our amazing merchants, Extend did not add this protection to your cart and does not have the ability to provide a refund directly. We responded within minutes of receiving your concern with the contact information and process to refund your protection. If you didn't receive it or have additional questions, give us a call at the number provided in the email, (877) 248-7707 and we will walk you through the process step by step! While we stand by value of our product, we want you to be satisfied above all else.

Response from Extend, IncJul 18, 2023

Thank you for sharing your experience! We are always looking for ways to improve but love to hear when we get it right!

Response from Extend, IncJun 29, 2023

Hi Eric! Our team is committed to updating you on the tracking information for your replacement battery. We will continue to follow-up with the merchant on your behalf, however, we are unable to provide tracking information until it is provided to us. If there is anything else we can do, please let us know by contacting us at (877) 248-7707.

Response from Extend, IncJun 29, 2023

Thank you for sharing your positive experience, Donna! We are glad our team was able to walk you through the process and answer all your questions. We look forward to serving you again!

Response from Extend, IncJul 19, 2023

Thanks for sharing your positive experience. Please consider Extend on future purchases, we would love to help you again in the future!

Response from Extend, IncJun 15, 2023

Hi Mr. Hunter, we have reached out for a request for additional information to research your claim. Please respond or get in touch with us so we can work to make sure this is reviewed in detail to see if we can assist further. Updating this comment: Please check your voicemail and email provided as your best contact. We have been reaching out to discuss your claim. We look forward to speaking to you. Updating this comment: Mr. Hunter we have continuously attempted to reach you via email and phone without a response. If there is is anything we can do to further assist, please contact Extend at (877) 248-7707.

Response from Extend, IncJun 12, 2023

Quick and simple! So pleased to hear that Extend continues to live up to our promise. Thank you for being a loyal customer, we look forward to serving you again, soon!

Response from Extend, IncMay 22, 2023

Glad we could keep it quick and simple! Add Extend on your next purchase and we'll always be here if you need us!