Extend, IncReviews of extend.com

Straight RIP OFF. I had two poor delivery situations. The first was not delivered AT ALL. I was provided a refund. The second was delivered with a DAMAGED BOX, furniture exposed, I sent a pic in, paid for insurance and you all denied the claim without reason. This is my LAST TIME SHOPPING WITH YOU ALL AND BUYING A STUPID WARRANTY TO COVER LOSS OR DAMAGED DELIVERIES. Your company is still unaccountable!!! I received one refund not two. Please read my review and look at my two separate orders that BOTH had insurance protection buy-up coverage. You refunded one claim and denied the second! Why sale it back to back and know you don’t want to honor it! This was emailed to me on July 24th: Your August 9th reply is incorrect. For the amount of times you’ve called and we spoke today and you ask for ANOTHER picture after the original insurance refund email was sent with pictures is ridiculous! Understanding you don’t want a bad review..for the 100th time, I had two separate orders that were BOTH horrible experiences. The earlier July order you refunded me because the item never arrived. I was refunded by your company and advised to use your Visa within 30 days. I used it and the ottoman ordered box was damaged and the plastic covering the ottoman was ripped during shipping!! How is this my fault or acceptable!!???? I sent pictures and you don’t want to refund me as your policy implies it covers- damage during shipping. If you spent more time with checks and balances on the front end, all of this energy of pen pal writing would be avoidable. YOU INSURANCE Buy-up option is a RIP OFF and is NOT Worth a grain of Salt!!! Hi L, Thanks for filing your claim with Extend. We've reviewed the details of your claim and determined that it is not covered. Sincerely, Extend Customer Support If you have any questions or need further assistance, reply to this email or give us a call at (877) 248-7707 Monday-Friday 9:00AM - 6:00PM EST or Saturday 9:00AM - 2:00PM EST

Update as of 7/30/24 - Received a call from one of the supervisors and she was great resolving everything promptly. Everything is taken care of now. I appreciate all the work. Changing my rating from 1 star to 4 stars. My final experience has been a 5 star but putting the overall rating to 4 star due to earlier back and forth. ———————————————— Update as of 7/26/24 after getting Merchant's response on my review - Those statement aren't true. I still see, under my account, that my claim was denied. I was sent a virtual card by email and when i try to access it, it gives an error. I reported this issue to your team on 7/20/24 and they promised to resolve it and give me a call by 7/22/24 but no one has either fixed it or called me so far. I have already ordered, and received, the desk from Wayfair now as I couldn't wait for your guys indefinitely. If you really care about customer experience then call me directly and I can explain. ----------------------------- I regret my decision to take the Extend protection plan with my purchase. My order came badly damaged and I called Extend and guess what? They asked me to wait for 5 days before I could file a claim. Really? I then called the merchant and they said that had I not taken the protection, they would have simply sent me a replacement as the package came damaged. I am now stuck. I simply wait for 5 days and don't know what would happen after that.

y’all didn’t let me use the card that you sent me so i wasted my money and didn’t get hey dudes back or money

I ordered an electric skateboard with an Extend warranty on it. I bought the board just over a year ago and I have had to use the warranty several times since then. Every time I use their service they replied to me extremely quickly. They have sent me many parts to fix my board and if the first thing they send didn't work, without question they sent me another. After they feed up with all the problems with my board they even sent me an email thanking me. They have helped to fix my board many times and have been successful every single time. They have sent me over $300 worth of products to replace parts that have broke or worn out. They are by far the best warranty company I've worked with so far and would buy another warranty from them in a heartbeat.

I filed a claim with carparts .com, The fan was broke in a few places and the box had previously been opened because the box was taped from the inside. Extend sent me some info to be filled out , which I did including my bank info for the money to be returned to. Needless to say I received an email stating I had a gift card ready, I did not want a gift card. What do I do with broken fan?????? I am a single father and need that money, Please help. CASE # 101609042

Resolution was simple. Filing claim was simple as well. Fast payment

Y’all redid a order that was lost in the mail with over $200 worth of stuff and the company was kinda dumbfounded and didn’t know where it was and yall stepped in and took care of it

Hit an issue with an order shipped that had extend shipping protection and the claims process was ridiculously easy. Customer service was friendly and answered all of my questions. Definitely recommend.