Extend, IncReviews of extend.com

In my case, Extend seems to be part of a 3-way scam. I ordered 3 parts from HondaOEMDiscountParts.com. Tom Wood Honda of Anderson, Indiana, sent only the smallest and cheapest part in a big box. The big box was 3 inches shorter than the length of the 2 rods I ordered. T at Tom Wood, blamed FedEx and said he would send a link from "Extend". They would send me a VISA card and T would reorder the missing rods. But Extend immediately rejected my claim. Then I provided photographic evidence that the package I received, did not contain the parts. Extend is supposedly looking into it, per Christina. I note that the Extend contact info here, puts you into the middle of an intersection in Covina, CA. 03/13/25 Edit: I received a call from Kelly. She told me that Trustpilot had the wrong street address for them. It's 440, not 40. That takes them out of the intersection in Covina, CA. She said the claim was rejected because I told them Tom Wood Honda, never shipped two of my three parts. They cover lost or damaged parts, not fraud. Makes sense. She agreed to keep the file open and touch base next week. I'm bumping my rating up from 1 to 4. A response from a human should have been faster.

This is a scam. Bought warranty on a composite softball bat. When bat broke under normal usage I filed a claim. Claim was immediately denied without asking for any details. After disputing the claim denial and posting my review I was contacted by Extend. They informed me that the reason my claim was denied was because it was their belief that the bat was covered by a manufacturer’s warranty. After some back and forth with them and the retailer they revised their decision and warrantied the bat. I am giving them the benefit of the doubt and have changed my review rating from one star to four.

Absolutely horrendous service. They Pitch you how easy, Simple and efficient their returns are... Unfortunately, most won't see these reviews as they have their Google reviews turned off and it will only be after a purchase they find out about their crappy warranty that doesn't exist! BTW, this was over a $69.99 part.

Absolute scam don’t purchase anything from this company. I just bought a purple mattress. After looking at their website and seeing it showcased every where on their end they cover accidental damage from pets, spills, rips, tears, punctures etc, I opted in and purchased the warranty. Well a few months later my toddler had an accident in the bed and we got a tear in the mattress and when I submitted the claim they denied it in the same day. “ Normal wear and tear” is their reasoning when the mattress is not even 12 months old and I explained what happened. I called and then they gave this response to my email. We've reviewed the details of your claim and determined that it is not covered under your Extend Protection Plan Terms and Conditions. “ Per your protection plan under "What is Not Covered" it states: 7.9. Stains, damage, or Failures caused by normal or ordinary wear-and-tear, the buildup of stains, soil, and/or damage or Failures that accumulate gradually over time from repeated use, rather than from a particular occurrence. This includes, but is not limited to, stains from perspiration, hair oil, or body oil. “ After I explained again what happened they responded by saying they have to follow their terms and conditions and my complaints fell on deaf ears and they sold me a bogus warranty that they fail to uphold. Look up Extend mattress product protection on their website so you know what they “advertise they cover, but do not”. You cannot link websites on trust pilot. I’ll leave you with a FALSE ADVERTISING snippet from THEIR WEBSITE. Accident-prone households If you’re living with children or pets, you know how easily they can create a mess — including damaging your mattresses. A few common mattress incidents include: Bathroom accidents Spilled water, juice, milk, or soda Burns from cigarettes, curling irons Punctures, cuts, tears, and rips Scam!

Tracking claims package has been out for delivery for the last 3 days and nothing as arrived no as the tracking been updated to delay or next attempt. its just been out for delivery for the last 3 days. I called to use this insurance that you pay for at checkout fo lost and damaged good and within 2 seconds they denied the claim. Your better off filing a claim with your Card directly instead of giving them $2. If a million people check out and they charge $2 each person they have made 4m for denying all cases leaving you with still fighting for your package and money.

Purchased a warranty via my mattress company for $90. Went to initiate my warranty (as my mattress is currently not usable). Extend is claiming to not have my warranty on file, even though I directly emailed them attachments verifying my warranty purchase from the mattress company itself. They’re forcing me to run in circles and at this point, have spent hours over the course of a week going back and forth between the 2 companies. Agreed that this is a total scam.

EDIT: After my review I received a call from Kelly in Extends claims department. She reviewed the information personally and was able to provide me with a very speedy solution. Very grateful for her time and efforts after my not so great experience with the previous people I was emailing with . We need more Kelly's in the world of customer service. Thank you! COMPLETE SCAM!!! Do not buy this protection plan, they basically rob you because they do not allow you to use the protection service you pay for. I got this for glasses and their was an accident during the holidays but they refuse to cover it even though there is accidental coverage in the plan. Paid well over $300 for coverage on multiple glasses that I can't even use.

THE WORST WARRANTY IVE EVER HAD. Its been about 2 weeks ive written 3 CLAIMS and no reply. I got a grille for my car as a christmas gift and as soon as i remove the grille i see it has a crack and is damaged. I then proceed to write claims and wait for a reply but i never got anything i also have 1 year warranty in the product. My brother then calls cuz he has the information in the product and they proceed to have us wait for another call back i still havent gotten the item back and have never had such a hassle dealing with warranty this is ridiculous. I DO NOT RECOMEND PAYING EXTRA FOR THIS COMPANY. UPDATE: i was given $650 to buy a new grille which is ridiculous because the item came out to around $730 with warranty. Even if i bought the item alone id still have to pay more for taxes. This is ridiculous considering i was given a damaged item and now i have to pay extra for something that wasnt my fault. Now im just waiting for it to arrive hopefully it isnt damaged again. UPDATE 2 The second grille did come in damaged but i found a way to work around it because i didnt want to deal with the warranty and waiting anymore.