Extend, IncReviews of extend.com

An order for Honda Element oxygen sensor was placed with hondaoemdiscountparts.com, on 04/08/2025, and on Apr 15 a follow-up email was sent to check the status of the order and later phone call was made to follow up the late order delivery. Later around April 21 the part was received, and I was charged 132.50 plus 8.93 dollars for shipping and handling. I received a Denso for original Honda art, that I could buy for 83 dollars from Parts Geek. Originally, the check engine light was for P0135 code, 'malfunction in the heater circuit of the pre-catalyst oxygen (O2) sensor' and when I installed the new oxygen sensor, I received an additional malfunction code, P1172, problem with rich air/fuel mixture! I put the old oxygen sensor back then code P1172 was gone, but code P0135 remained. With the new O2 sensor reinstalled, I drove the car for a few days, hoping to give the system a chance for a possible reset! However, both codes remained, with check engine light on. Today, I called the part department to see if I can get an exchange for the defective oxygen sensor received, I got nonsense reply and made up procedures that didn't make sense to an old experienced mechanic that I am, The person I talked to, refused to replace the defective part, then he hanged up on me after I told him I will reflect my experience with the company on the net. To make it very short, I will never deal with these people again, for their untimely fulfillment, after market part for OEM, defective part, poor customer services and dishonesty. Thanks for your time.

I have been purchasing perfume from Jomashop for years. I have made 2 EXTEND claims (Aug 2024 & Dec 2024), and now I am being accused of fraud by them. When I asked whey they responded “Our priority is to ensure the integrity of our processes and protect the interests of all our customers. We assure you that our decision was made after careful consideration of all available information based on the information you provided during the claim process (supportive documentation, photographs, receipts, etc. to support your claim) and certain indicators of fraud found while reviewing your claim.”. Now mind you, the claims were several months ago but I purchased several orders since then with no claims and they canceled all the protection plans of these orders that I never made a claim on and said they detected fraud. How is that possible?! If you buy from Jomashop, you are aware of their packaging problems. They said I could not purchase their protection plans again and canceled all of my warranties. My daughter who also buys from Jomashop, was told by them they detected fraud since she filed on two broken perfumes she received from Jomashop. I guess they want you to buy the protection, but the minute you file a claim, you are defrauding them. I find this accusation very offensive and will pursue further action.

So far not off to a good start. I bought an extend.com warranty on a projector that is barely a year and a half old. I opened a claim 5 days ago. Fair enough it was on the weekend but the email response said i would hear back in "1 to 2 business days". We are on day #4 now. On Day #3, I called and got not help. "They're working on it" was all I got. I also sent an email and have heard nothing back. Highly frustrating when they set an expectation for timing of resolution, don't meet it and then don't have the courtesy to respond. Update: Then they got back to me via an auto-email to inform me that my claim was denied because I have a manufacturer warranty. I was told by the merchant that extend ran concurrent to the manufacturer warranty which is the only reason why I purchased it. Now they want me to ship it to China for repair. The manufacturer of this machine does not have a good reputation and I wanted peace of mind which isn't something I have gotten. I have nonfunctioning $3k machine that is only a year and a half old. Do not go with extend.com. They will weasel out of replacing the defective product.

Had to send pictures 3 separate times for the same claim

I had never heard of Extend before. I ordered brake pads from a Porsche dealership in Deleware. When they arrived that had been packed improperly and were damaged. I was told by the dealership to file a claim with Extend and they sent me a link. I opened a claim and told my story and provided some photos. Within days I was sent a virtual Visa card to order replacement pads. I was really impresssed. So next time if I see that my shipment is protected by Extend I'll know I'm covered.

The customer service member was very polite and very helpful. She made sure I understood what the process was. I would give more stars if I could.

HANDLED MY ISSUE ASAP AND RESPONDED WITH EMAILS TO KEEP ME POSTED ON THE SITUATION WITH ORDER.

My experience was seamless and the turn around was quicker than expected. I am very satisfied!