Extend, IncReviews of extend.com

Waste of money. I paid an extra $20 for no hassle coverage when I ordered from Bed Bath and Beyond. The item was delivered shattered into a gazillion pieces, due to the fact it wasn't packaged right. I went through Extend to file a claim. They gave me a debit card that was $50 short to reorder the item. They said there was nothing Extend could do and to go through the merchant. When I contacted the merchant, they said because I purchased the extra coverage, they weren't able to assist me any further!! I told them I did not want the item any longer then, I got sent through the same runaround... Neither of them would accept the return. I ended up having to just file a claim with my credit card company.

Great response The response was very positive and supportive

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Original complaint: "The company denied my claim. According to the plan I purchased, the item should be covered. I was told to resubmit a claim, but that doesn't work because my claim is already in the system. Gave me a run-around. In the advertisement for the plan for extra coverage, it states that shipment is covered. However, when I tried to make a claim, they refuted this. FALSE advertising." SATISFIED NOW! Since I purchased both shipping and product plans through Extend, they figured out that the claim I filed was with the wrong plan. They have satisfied my claim, replacing the cost of the item damaged and went above and beyond to make sure it was up to our expectations. THANK YOU!

made a claim with ease and satisfied with results

Claim was paid promptly. I was able to reorder damaged product with the prepaid Mastercard.

It's a total rip off, AI decides and it does not understand delivered to the wrong address.

submitted a claim it has been over a month with no resolution. They continually ask for more documentation after the original documentation that they asked for was sent. Then asked for more documentation of something that makes no sense. I think they just want to frustrate you so you go away.