Extend-A-ReachReviews of extend-a-reach.com

Great products and customer service ... they went out of their way to resolve a small problem quickly and completely. Solid company!

Our manufacturing facility has been purchasing extention poles from Extend A Reach for awhile. Recently, our staff had some issues with the extensions not staying locked in place. When cleaning the poles would shrink back making the cleaning difficult. Contacted customer service with some photos. Kate responded immediatly, apologizing and sent replacement poles. Great Customer Service.

This is an awesome product and was delivered with wonderful service. I ordered three products and two arrived right away. I waited for the third a few days and reached out to them. That day I had a note of apology and a promised it would be shipped immediately. They did and it arrived the next day. Great communications and awesome service. So why did I buy this product. I just turned 80, and always did my own windows. One of my 4 daughters made me promise never to get on ladder again, as she was with another family member in the ER. She was there for hours with a in law. She said every other patient was injured because of a fall from a ladder or a motorcycle accident. She made me promise to never get on my ladder again, and I don’t break my promises. Neither does this vendor!!! Rich Schneider VT

I was very happy with the follow up to deliver my order. My original order was not delivered by UPS and Extend-A-Reach sent a replacement order through USPS. I received the replacement order and am very happy with the quality of the product I purchased. I will be purchasing additional products through Extend-A-Reach in the future

Exceptional people,very great at customer service and care a pleasure to deal with.

I purchased a cobweb duster for an extension pole that was left by the previous homeowners. I received the duster promptly and it works great to get those hard to reach areas around the Lakehouse. Kate was very responsive when I had a question and came up with a great solution to my problem! It is hard these days to find a business that stands behind their products and treats their customers with such dedication. I will recommend Extend-A-Reach and will go to them first for all of my cleaning tool needs from now on.

I have the 30 foot pole, managed to warp the upper three section. Contacted company, Kate got right back to me, and a complete replacement arrived three days later, no questions asked. It is a pleasure to deal with a company that backs up their warranties completely and quickly.

I purchased an Extend-a-Reach pole about 6 months ago. I had an issue when one of the sections came apart. I sent an email to them and without hesitation they sent me a new one. Great customer service.