Janet B.
Very Poor Experience
Very Poor Experience - Not Great Client Support. I've worked with ER for over a year, and the quality and level of support has dramatically declined without any attempt at serious remediation. The software needs a major overhaul, and I know I have provided this feedback as have others. The writers I recently used were not at the level I requested, with the type of specific background I asked for. I actually had to hire an outside writer to amend the very poor work (3 articles).
Response from Express WritersMar 4, 2024
Janet, I am sorry the editing we provided did not meet your expectations. Provided our team AI content. The team did their best to improve and give it a human voice. That's not always possible. Our goal is complete satisfaction with your content. We work hard to recruit, hire, and train the best writers in the industry. That was not your experience. Wish you the best.