ExpresswigbraidsReviews of expresswigbraids.com

Ordered a wig August 18, 2023. Have not recieved the wig nor an email or update about the order. Have sent several emails and text. Was told they would look into the matter and get back to me. That was weeks ago. No response sense! Asked for a refund several times now. NOTHING!! got a shipment message from USPS that they recieved a expect an order to be recieved for delivery weeks ago now. But still has not moved or been recieved by usps. They are still waiting on the order to deliver it. Today is October 13, 2023. NOTHING STILL!! NEVER AGAIN!! ***UPDATE*** I finally received my wig. Turns out the USPS lost my order. So they made me a new wig and sent it right away. Thank God! So I'm changing my review. Because they fix the issue as promised and in a decent time frame. I now give them 5 stars. The wig is great! Color and quality is as pic shown.

I had received two wigs from them and they were useless. Had a very bad smell. The parting was awful and looked so fake. Poor quality of wigs and they were super heavy, definitely prepare to sweat if you wear during the summer. This was around two years ago and even though they may have improved their wigs (unsure) I'm not wasting any additional money to find out. It's hard to find braided wigs that won't weigh you down. I perfer lighter and shorter options now. I shop at wow african if I need high quality.

BUYERS BEWARE!!!!!!!!! I’ve never dealt with such unprofessionalism and terrible customer service as I’ve had to deal to with this company! I understand that I ordered the wig during the holiday season, but it arrived over a month late(purchased November 19 2022 and received February 16 2023). I was patient and understanding but they never even sent any messages to provide an update on it. I purchased the wig for a trip overseas so I was excited for it. It wasn’t until a few days before my departure when I reached out to them. Someone conveniently emailed right away and they stated that they’d mail it the next day. Low and behold, the wrong color wig was received. I notified them the same day and took a photo as proof. The wig was returned to the original packaging and not touched again. Since I was leaving the next day, I was unable to send it back. They asked if I could send it back for an exchange when I returned. I initially agreed but had to change my hair plans for my trip. When I returned, I concluded that there was no need for the wig since I wasn’t able to wear the wig for my original intended purpose. Since they were already going to take back the wig they sent, there shouldn’t be an issue with a rerun since they were at fault anyways as THEIR policy clearly states. Boy was I wrong! I wish I could tell you that I was met with an understanding and rational response…but I can’t…at all. It’s been almost a month and I’m still pleading my case for a return. Their reasoning is that they can’t do a refund for hygienic reasons and I waited too long to notify them. That makes no sense since they were going to take the original wig they sent me anyways. I also notified them within 24 hours when they first sent the wrong wig and again when I returned back home and first requested a refund. I have proof of this with screenshots of the emails. I’ve requested to speak with a manager which has been dogged. I called their number and no one ever answered or got back to me. So it looks like they’re purposely ignoring me now. This ordeal has been so emotionally and physically draining. I’ve never dealt with such a frustrating situation. They clearly don’t care about their customers and don’t adhere to their own policy. A return was already authorized, so they could easily refund my money in order to be fair and preserve the professional relationship for future business. So do yourselves a favor and find another company for braided wigs. Otherwise, your might deal with a similar mess like this. BUYERS BEWARE!!!!!!!!! I never dealt with such unprofessionalism and terrible customer service as I’ve had to deal to with this company! DM for the whole story with proof! So do yourselves a favor and find another company for braided wigs. Otherwise, your might deal with a similar mess like this.

I purchased two ready to ship wigs. When I received them, I returned both of them the next day. As long as they send you the correct wig regardless how it looks to you or feel on you, you will not get your money back. Now you may be able to exchange it, if it is approved by them. You have to pay to return it and they also deduct $12 from when it was originally shipped to you. The wigs I order were extremely heavy to wear. This company only communicate through chats, texts and/or emails. When I gave my honest review about each wig on their website, they did not post it!

Date: March 10, 2023 at 2:44:39 PM PST To: Express Wig Braids Subject: Fwd: Order  This is DISGUSTING THAT WAS NOT A CLOSURE, No I didn’t order a full lace, I am so disappointed with this, I will never ever order anything THIS IS A DISASTER OF A CLOSURE, I WILL need my money back immediately Sent from my iPhone Begin forwarded message: Date: March 10, 2023 Subject: Re: Order This is not stated in the description that it is not on a wig cap, this is a disgrace I cannot wear something that for one does not fit because it is not nothing that will secure it, I need to send this back to you, where do I send this??? Sent from my iPhone On Mar 9, 2023, at 8:59 PM (this is their reply to their customer that spent their money thinking it was legitimate) Hello Thanks for contacting us. The information of this unit is clearly stated in the description section. You read and agreed that you understood every details of your custom order before putting in your order. Kindly note that this order is not eligible for a refund as we didn’t send you a wrong wig. Regard wrote: Please I need a refund, the cap is not at all what I thought it would be, I just want a refund. It just came on 03/08/2023

Anything good requires time they say. I had a great experience ordering from Express. I initially reached out to the customer service before placing my order and they answered all questions. I was concerned about the size due to the reason that I have a very small head size with no hair as I suffer from alopecia. It is a custom wig which is professional crafted. The braids are very neat, equal sizes and braided to the end. I am a satisfied customer and it was worth the wait

It’s still isn’t here I ordered 2/13/22, I was told 6-8 weeks today is exactly 8 weeks haven’t heard from them except for the two emails I sent inquiring about the wig. The customer service is rude but I should have expected it from reading on their website. Never again will I order from this company.

DONT ORDER FROM THIS COMPANY Business practices are garbage and customer service is terrible.