Express Pet CertifyReviews of expresspetcertify.com

Company stated they would refund me for double charging and they never did. They have completely stopped responding to my emails.

If I could give them a zero, I would. I took the test and it came back I didn't qualify. Per their policy, if this happens, they honor a refund. They never refunded me even though I did not qualify, I opened a dispute with my bank and somehow they won? I've tried emailing and calling them countless times from when I tried taking the test to even a year later and they refuse to answer me. THEY ARE A SCAM SO WATCH OUT!

I paid ExpressPetCertify for an ESA letter, thinking I was protected by their "100% money-back guarantee" if I wasn't approved. What they don't clearly explain is that once you fill out their form or a therapist does any kind of evaluation, even if no letter is acceptable or usable, you're not eligible for a refund. To make things worse, they also charged me extra for a "custom landlord letter" which also didn't met the requirements of PetScreening. In the end, I spent more money and they refused to refund me. I'm sharing to warn others, the process is not transparent, and the "guarantee" is full of loopholes.

They are a SCAM! Third party services that review legitimacy of ESA letters won’t approve you if it’s through them. They don’t have the required licenses or knowledge and lack professionalism. Do NOT use them. Don’t waste your money I promise you.

trash service. not legit and not getting back to me about a refund

Currently working on getting my money back from them. They sent an order for all my gear then determined all of a sudden that I don't qualify. They didn't even offer a refund until I told them I would be asking my credit card company to perform a back charge on them. When you charge someone and don't provide the service you charged for you are scamming people. If you need an ESA letter just go to your therapist. Edit: Also just looked up the name of the therapist they are using, turns out she doesn't exist. There is no mention of her anywhere. Also, if you look at the companies address on street view it's a strip mall in Florida(the Publix to be exact)

Bought their multi -pet plan and received to identical ESA letters that looks exactly the same, except for my pet names. My landlord wont expect it and these scammers are now not responding to my messages. I am scammed for 169$. Such an horrible experience. They should be forced to shut down.

SCAM. They do not deliver anything and refuse refund when requested. I ended up filing a dispute with my bank, hoping they can work something out.