John R.
Unacceptable!
I understand that some items are back ordered due to the Covid-19 pandemic, but that does not include the small adult sling I ordered. It still has not shipped. Attempting to call your customer service line gives a message directing me to email, and the email has not been responded to. I ordered the sling on a rush basis for my wife, who broke her arm a week ago. By the time you deliver it, she probably will not need it - and in the meantime, I ordered and received a sling on Amazon. The only reason I give you one star is that zero stars is not an option, and I am tempted to instruct my bank not to honor this transaction.
Response from ExpressMed.comMay 7, 2020
We would like to extend our sincerest apologies to you. We understand that you needed your items promptly and recognize our fault in the miscommunication We may not be able to change the past but if you give us a chance, we will make things right. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.