ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comAug 26, 2020

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us via 887-822-2719 or you can email us on [email protected]. Our dedicated customer care team will be taking care of you personally. We should be reaching out to you shortly and we hope to find a solution that makes you smile.

Response from ExpressMed.comAug 26, 2020

We apologize for the issue that occurred with your order, we understand the urgency of getting these types of products as soon as possible. The item you had ordered was out of stock so we were unable to fill the order, at the time of cancelation we sent over a message about this and explained the issue. The stock levels for that particular item change rapidly as some customers purchase them in large quantities. please note as well we responded to your email informing about out of stock cancellation We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].

Response from ExpressMed.comAug 18, 2020

We apologize for the issue that occurred with your order, Please note the order was processed on August 12, 2020, and you requested auto-ship to be canceled on the 13th. Unfortunately, the order was too far along to cancel, but the Auto-ship has been successfully canceled and no further order will be received. We sincerely apologize for any inconvenience caused. If you have any other questions or concerns please feel free to contact our customer care department. A dedicated representative is available Monday - Friday from 6:00 AM - 4:00 PM PST via phone, at (877)822-2719.

Response from ExpressMed.comJul 30, 2020

we completely understand any frustrations. We understand that you need your items as soon as possible and we do our best to get orders shipped within 24 hours. Please note our stander shipping is 3-5 business day delivery. We want to make things right. So, please give us a call at 877-822-2719. You can also email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

Response from ExpressMed.comJul 30, 2020

Thank you for taking the time to reach out to us. We’d like to personally apologize for the trouble you have had so far, we completely understand any frustrations. We understand that you need your items as soon as possible and we do our best to get orders shipped within 24 hours. Please note our stander shipping is 3-5 business day delivery. We want to make things right. So, please give us a call at 877-822-2719. You can also email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

Response from ExpressMed.comJul 23, 2020

We apologize your item was not in the condition you expected. We pride ourselves in maintaining the highest quality standards for our customers. We apologies for any confusion caused, we see you had requested a refund instead of a reshipment. So, we hope you will give us an opportunity to discuss this further with you. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.

Response from ExpressMed.comJun 22, 2020

Thank you for taking the time to reach out to us. We’d like to personally apologize for the trouble you have had so far, we completely understand any frustrations. After checking into the order we see a physical and PO box was entered please note only one delivery address can be entered to avoid any lost item. We do see your order was delivered to your PO box. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.

Response from ExpressMed.comJun 10, 2020

We are sorry for any confusion, please note we have correct the error that was on our apart. Unfortunately, we were unable to send any further product as we explained because the item was listed incorrectly therefore even if we processed a reshipment you would receive the incorrect qty once again As a result we issued you a full refund.If you have any other concerns with your order, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 AM-5:00 PM PST or you may also email us at [email protected].