ExpressMed.comQuality Health & Wellness Delivered. We believe that customer service is one of the most important parts of a business and work every day to help our customers however we can to meet and exceed their needs and expectations.Shop NowContact UsRead Our Blog
ExpressMed.com (expressmed.com) has 2,157 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
Showing 40 reviews with 2 stars · Clear filters
Anita V.
I recieved 1 order need 2 more
Response from ExpressMed.comMar 25, 2020
We want to sincerely apologize for your negative experience with us. However, we'd like to learn more about your situation and what exactly happened. We want to make things right.Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.
Amy
I ordered 5000 3/4 oz. Pill cups and were only sent 200. I recieved a refund but it was just a waste of time.
Response from ExpressMed.comMar 25, 2020
We want to sincerely apologize for your negative experience with us. We sincerely apologize for any inconvenience caused. If you have any other questions or concerns please feel free to contact our customer care department. A dedicated representative is available Monday - Friday from 6:00 AM - 5:00 PM PST via phone, at (877)822-2719.
Danilo C.
If it’s out of stock, please don’t list it as in stock and then wait for me to call to find out. :(
Response from ExpressMed.comMar 20, 2020
We're extremely sorry that you had to face such difficulties. due to the ongoing Coronavirus pandemic. Many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online.
Rob
twice I have ordered to have it canceled days later.
Response from ExpressMed.comNov 19, 2019
Hello Rob, We apologize for the issue that occurred with your order, we understand the urgency of getting these types of products as soon as possible. The item you had ordered was out of stock so we were unable to fill the order, at the time of cancelation we sent over a message about this and explained the issue. The stock levels for that particular item change rapidly as some customers purchase them in large quantities. We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].
Darlene R.
I chose two stars, simply because ExpressMed.com advertised false or fake photos to impress the customer to buy products that really be not what the customer really ordered. For example: It was my first time ordering from ExpressMed.com. I went to order six-pack of Ensure Nutritional Drinks, not knowing that I will only receive one bottle, instead of six bottles. I was very disappointed when the box came to my address with single bottles of 3, instead of six-pack of three Ensure Drinks
Response from ExpressMed.comNov 19, 2019
Hello Darlene, We are sorry for any confusion. The listing was for a single count. As with any online ordering, the image is for reference purposes only. The listings title and detail will guide you to more accurate information. We see that the order also arrived at you damaged and let us know of damages as soon as possible helps us to assist you further.
Sharon R.
Web site wasn't clear. I wanted pull on briefs and those were tabs. When I called 1dt time customer sales rep was rude, I tried to explain web wasn't clear and she said I should have called. Your time open is not convenient for me and I tried to explain . she never sent the return as I requested and I had to call again. Not happy with service
Response from ExpressMed.comOct 24, 2019
Hello Sharon, We are sorry to hear that you had a negative customer service experience. When faced with any uncertainty we do recommend calling in to confirm to provide you with the most information possible for the items to be ordered. We are sorry that the time difference is an issue, we do our best to be availible to our customers across the country. You can always send us an email or LiveChat and we will get back to you as soon as possible. The warehouse does have up to 24 hours to get back to us with return information so that we may send it our to you as soon as we get it back. A customer care rep will be contacting you shortly to resolve any further issues.
James R.
I ordered a four pack and you sent one single item.
Response from ExpressMed.comOct 17, 2019
Hello James, Thank you for reaching out to us. Our records show that we spoke with you October 10th about this issue and the same day resolved it for you. Is there anything else we may assist you with? If so please give us a call at 877-822-2719.
Beth
Poor communications on shipping. Received message that package would be arriving the same time I received a very delayed message that it was being shipped.
Response from ExpressMed.comOct 11, 2019
Hello Beth, Thank you or taking the time to let us know about this issue. We will do our best to provide you with updated information as soon as it comes availible. If ever you have other concerns with your order, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 AM-5:00 PM PST or you may also email us at [email protected].