ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comFeb 11, 2019

Hello Helen, we apologize for any inconvenience caused. According to our returns department, the item was returned opened/used. Our return policy states that any items returned opened or used are not eligible for return or refund, this information is available on our website as well as through our customer care team. We would like to assist you further please contact our customer care department via phone at (877) 822-2719 Monday-Friday 6:00 AM- 5:00 PM PST or you may also email us at [email protected].

Response from ExpressMed.comDec 1, 2018

We apologize you have a billing issue with your order. Please call or email us at (877) 822-2719 M-F 6:00am-5:00pm or [email protected] so that we may help you resolve this issue.

Response from ExpressMed.comNov 21, 2018

Hello Pam, we apologize you were having difficulty locating your order as well as getting in touch with our customer service department. If you are referring to your order placed on 9/21/2018, this order was lost in transit and refunded. If you ever encounter another problem with your order feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00am-6:00pm You may also email us at [email protected]

Response from ExpressMed.comNov 21, 2018

We understand your frustration with this matter, we apologize we were unable to accommodate you with a refund or reship. This order was placed on 2/7/18 and was shipped out on 2/8/18 the package was delivered on 2/13/18. The first message we received from you stating that you have not received it was on 3/8/18. It is not required that you report this in 72 hours, our window is a 30 day return policy. We apologize you did not receive your order. We have thousands of orders placed everyday and unless notified by the shipping carrier or the customer that the package was not delivered we have no way of knowing that you did not receive your package.

Response from ExpressMed.comMar 2, 2019

Hello Kathryn, We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 877-822-2719. You can also email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

Response from ExpressMed.comNov 19, 2018

Hello, We are sorry to hear that you did not have such a great customer service experience. After reviewing your account, we did not notice any previous correspondence indicating that there were any issues with you order. We value our customers and would like to assure that each and everyone of them has a pleasant experience when reaching out to our customer care team. Please feel free to give us a call at (877)822-2719, where a dedicated customer service representative is available Monday - Friday from 6:00AM - 6:00PM. We would love to understand better, as to where we could have improved our service to you and address any concerns you may have. We look forward to hearing from you.

Response from ExpressMed.comNov 15, 2018

Hello Barb, we are sorry to hear about you father's passing. We have a 30 day return policy for products that are eligible for a return. Normally incontinence products are non-returnable due to its nature. Please feel free to contact our customer care for more information. A dedicated representative is available Monday Through Friday form 6:00AM-6:00PM PST.

Response from ExpressMed.comNov 15, 2018

Hello Monique, we were not able to retrieve any previous correspondence from you addressing your concerns. Most glucose meters are strictly compatible with specified test strips, have you looked into the compatibility of your meter? Please feel free to reach out to us via phone, where a dedicated customer service representative is available to assist you, Monday through Friday from 6:00am to 6:00pm PST at (877)822-2719.