ExpressMed.comQuality Health & Wellness Delivered. We believe that customer service is one of the most important parts of a business and work every day to help our customers however we can to meet and exceed their needs and expectations.Shop NowContact UsRead Our Blog
ExpressMed.com (expressmed.com) has 2,157 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
Showing 40 reviews with 2 stars · Clear filters
Judith H.
We paid extra for express shipping and it took 5 days to be delivered.
Response from ExpressMed.comJul 17, 2020
We apologize for the issue that occurred with your order, we understand the urgency of getting these types of products as soon as possible.Our dedicated customer care team will be taking care of you personally. We should be reaching out to you shortly and we hope to find a solution that makes you smile.
karen E.
Slow delivery and still haven’t received lancet disposal box
Response from ExpressMed.comJun 24, 2020
We apologize you were having difficulty locating your order, We may not be able to change the past but if you give us a chance, we will make things right. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.
Faye W.
Still haven;t recieved my order
Response from ExpressMed.comMay 7, 2020
We would like to extend our sincerest apologies to you. We understand that you needed your items promptly Our dedicated customer care team will be taking care of you personally. We should be reaching out to you shortly and we hope to find a solution that makes you smile.
SANDY N.
I only received part of a order with no details with what hasn't shipped and when I could expect the remaining order. Can't call or leave a message !
Response from ExpressMed.comMay 7, 2020
We would like to extend our sincerest apologies to you. We understand that you needed your items promptly and recognize our fault in the miscommunication we want to make things right. Our dedicated customer care team will be taking care of you personally. We should be reaching out to you shortly and we hope to find a solution that makes you smile.
Sydney V.
My order was cancelled, which I understand given the pandemic, but I never received my refund.
Response from ExpressMed.comMay 6, 2020
Please be assured that you will be fully refunded back onto your original form of payment for the unshipped items in the days to come. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again.
Ashley J.
Only received a potion of my order and njo information on when the rest would be shipped, nor did I receive a refund. I ordered 6 packs of Braun ear thermometer probe covers and only received 2.
Response from ExpressMed.comMay 6, 2020
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.We should be reaching out to you shortly and we hope to find a solution that makes you smile.
Crystal N.
I ordered a pair of gloves and they never came and I was charged for them
Response from ExpressMed.comApr 24, 2020
we would like to extend our sincerest apologies to you. We understand that you needed your items promptly and recognize our fault in the miscommunication.Our dedicated customer care team will be taking care of you personally. We should be reaching out to you shortly and we hope to find a solution that makes you smile.
IBH
Website said the items ordered were available but when i did not get a confirmation email about the order after a week...I had to call to check and see if the items were shipped and that's when they told me that they will be canceling the order since they were already out of stock.
Response from ExpressMed.comApr 24, 2020
We’re extremely sorry we were unable to fulfill your order. Unprecedented demand for COVID19 related products has prompted our suppliers to place products on allocations to hospitals and critical care facilities. Your order was one of 10K+ orders our team has been working tirelessly to cancel. Please know this is not normal for us. We sincerely hope you can forgive us for the inconvenience.