ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comFeb 12, 2020

Hello Sylvia, We regret to inform you that due to the ongoing Coronavirus pandemic. Many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online. Due to the sudden demand and massive flood of orders, we now lack inventory to fulfill your entire order. As a result, your order was canceled and fully refunded back onto your original form of payment at the time of cancelation. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again, thank you for your understanding. We sincerely apologize for the delay in communicating this information to you. Our customer care team is having to contact a few thousand customers, one by one.

Response from ExpressMed.comMay 6, 2020

Hello Valued Customer, We apologize for the issue that occurred with your order, we understand the urgency of getting these types of products as soon as possible. The item you had ordered was out of stock so we were unable to fill the order, at the time of cancelation we sent over a message about this and explained the issue. The stock levels for that particular item change rapidly as some customers purchase them in large quantities due to COVID-19. We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].

Response from ExpressMed.comFeb 12, 2020

Hello Kevin, We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. However, due to the ongoing Coronavirus pandemic, many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online. We sincerely apologize for the delay in communicating this information to you. Our customer care team is having to contact a few thousand customers and reach out to each one.

Response from ExpressMed.comFeb 12, 2020

Hello Mac Craven, We apologize for the issue that occurred with your order, we understand the urgency of getting these types of products as soon as possible. The stock levels for that particular item change rapidly as some customers purchase them in large quantities. Due to a worldwide shortage and the ongoing Coronavirus pandemic, this order had to be canceled since we did not have the stock levels to fill the order. Our customer care team is having to contact a few thousand customers, one by one.

Response from ExpressMed.comFeb 12, 2020

Hello Greta, We regret to inform you that due to the ongoing Coronavirus pandemic. Many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online. Due to the sudden demand and massive flood of orders, we now lack inventory to fulfill the orders. As a result, your order was canceled and fully refunded back onto your original form of payment at the time of cancelation. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again, thank you for your understanding. We sincerely apologize for the delay in communicating this information to you. Our customer care team is having to contact a few thousand customers, one by one.

Response from ExpressMed.comFeb 5, 2020

Hello, Jiechen We apologize for the issue that occurred with your order, we understand the urgency of getting these types of products as soon as possible. The item you had ordered was out of stock so we were unable to fill the order. We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].

Response from ExpressMed.comFeb 5, 2020

Hello,P. L. Lundquist We understand your frustration with this matter, We understand that you needed your items promptly and recognize our fault in the miscommunication. Due to the current Pandemic, we have thousands of orders needing to cancel, again we apologies for the delay in informing you. We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].

Response from ExpressMed.comFeb 5, 2020

We apologize for the issue that occurred with your order, we understand the urgency of getting these types of products as soon as possible. The item you had ordered was out of stock so we were unable to fill the order, at the time of cancelation we sent over a message about this and explained the issue. The stock levels for that particular item change rapidly as some customers purchase them in large quantities. We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].