ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comMar 20, 2020

Regrettably, we had to cancel your order as we ran out of stock before our up-to-date inventory numbers could be reflected online, this has never happened before. Please be assured that you will be fully refunded back onto your original form of payment for the unshipped items in the days to come. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again. Lastly, we sincerely apologize for the delay in communication as our customer care team is having to contact a few thousand customers, one by one.

Response from ExpressMed.comMar 20, 2020

We apologize for the issue that occurred with your order, we understand the urgency of getting these types of products as soon as possible. The stock levels for that particular item change rapidly as some customers purchase them in large quantities. Due to a worldwide shortage and the ongoing Coronavirus pandemic, this order had to be canceled since we did not have the stock levels to fill the order. Our customer care team is having to contact a few thousand customers, one by one.

Response from ExpressMed.comMar 20, 2020

We understand your frustration with this matter, We understand that you needed your items promptly and recognize our fault in the miscommunication. Due to the current Pandemic, we have thousands of orders needing to cancel, again we apologies for the delay in informing you. We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].

Response from ExpressMed.comMar 20, 2020

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. However, due to the ongoing Coronavirus pandemic, many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online. We sincerely apologize for the delay in communicating this information to you. Our customer care team is having to contact a few thousand customers and reach out to each one.

Response from ExpressMed.comMar 20, 2020

We understand your frustration with this matter, We understand that you needed your items promptly and recognize our fault in the miscommunication. Due to the current Pandemic, we have thousands of orders needing to cancel, again we apologies for the delay in informing you. We are sorry for the inconvenience that was caused and hope in the future we can provide you with a better experience while shopping with us. If you have any further questions or comments, feel free to contact us via phone at (877) 822-2719 Monday-Friday 6:00 am-5:00 pm PST or you may also email us at [email protected].

Response from ExpressMed.comMar 20, 2020

We understand your frustration with this matter, as we ran out of stock before our up-to-date inventory numbers could be reflected online, this has never happened before. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again.

Response from ExpressMed.comMar 20, 2020

We regret to inform you that due to the ongoing Coronavirus pandemic. Many of our FLU related products such as Masks, Sanitizers, Gowns, Gloves, etc. ran low / out of stock before our up-to-date stock numbers could be reflected online. Due to the sudden demand and massive flood of orders, we now lack inventory to fulfill your entire order. As a result, your order will be canceled and fully refunded back onto your original form of payment. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again, thank you for your understanding. Please let us know if you have any questions or concerns.

Response from ExpressMed.comMar 20, 2020

We are sorry to hear that you had a negative customer service experience. After reviewing your account, We regret to inform you that your order was canceled, The item you had ordered was out of stock so we were unable to fill the order. we have reached out to you to further explain the cancellation Please call us at (877) 822-2719 Monday-Friday 6:00am-5:00pm PST or send us an email to [email protected]