ExpressMed.comReviews of expressmed.com

Response from ExpressMed.comApr 24, 2020

We want to sincerely apologize for your negative experience with us. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 877-822-2719. You can also email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

Response from ExpressMed.comApr 24, 2020

We’re extremely sorry we were unable to fulfill your order. Unprecedented demand for COVID19 related products has prompted our suppliers to place products on allocations to hospitals and critical care facilities. Your order was one of 10K+ orders our team has been working tirelessly to cancel. Please know this is not normal for us. We sincerely hope you can forgive us for the inconvenience.

Response from ExpressMed.comApr 24, 2020

We are sorry to hear that you had a negative customer service experience. we ran out of stock before our up-to-date inventory numbers could be reflected online, this has never happened before. Please be assured that you will be fully refunded back onto your original form of payment for the unshipped items in the days to come. We're extremely sorry for the inconvenience and have since put some safeguards in place so that this doesn't happen again. Lastly, we sincerely apologize for the delay in communication as our customer care team is having to contact a few thousand customers, one by one.

Response from ExpressMed.comApr 24, 2020

We apologize you were having difficulty locating your order as well as getting in touch with our customer service department. we understand the urgency of getting these types of products as soon as possible. We may not be able to change the past but if you give us a chance, we will make things right. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.

Response from ExpressMed.comApr 24, 2020

We're extremely sorry that you had to face such difficulties. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will make things right. Our dedicated customer care staff will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.

Response from ExpressMed.comApr 24, 2020

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. Our dedicated customer care team will be taking care of you personally. We should be reaching out to you shortly and we hope to find a solution that makes you smile.

Response from ExpressMed.comApr 24, 2020

Valued Customer, We’re extremely sorry we were unable to fulfill your order. Unprecedented demand for COVID-19 related products has prompted our suppliers to place products on allocation, directing deliveries solely to hospitals and other critical care facilities. Your order was one of 10K+ orders our team has been working tirelessly to cancel. Please know this is not normal for us. We sincerely hope you can forgive us for the inconvenience. Stay Safe

Response from ExpressMed.comApr 24, 2020

We’re extremely sorry we were unable to fulfill your order. Unprecedented demand for COVID19 related products has prompted our suppliers to place products on allocations to hospitals and critical care facilities. Your order was one of 10K+ orders our team has been working tirelessly to cancel. Please know this is not normal for us. We sincerely hope you can forgive us for the inconvenience.