Julie C.
The drives arrived in a timely manner, but not correctly loaded with the data.
The drives arrived in a timely manner. Communucation prior to the order was good. However, despite my clear, written instructions, they arrived incorrectly and not completley loaded with the data provided. When I reached out to the company, they were slow to respond to fix the issues and relectant to provide any solutions. It was very disappointing to have to suggest to them how they could fix the issue. The drives were for a memorial--in addition to being time sensitive it was a very difficult situation that I would have expected much better customer service. I would not recommend this company and will not use them again in the future.
Response from Express Custom USBAug 11, 2020
Hello, Thank you for your feedback. We are extremelly sorry for the delay in responding to your complaint to fix the issue with your order. We checked all the details and we guranteed to fix the issue on time and send them back to you before the deadline. Customer satisfaction is our top priority. We issued a partial refund on your order per your request and we are once again sorry for the error and hope you will give an opportunity to serve you best on your next order. -Express Custom USB Management