ROMEO
HEARTLESS THIEVES
Heartless Experience During a Time of Grief I recently lost my dear, beloved mother. In my time of mourning, I reached out to Express Casket LLC to purchase a casket. The gentleman who answered the phone—who is also the owner—seemed helpful at first. He walked me through the selection process, and once I had chosen the color, trim, and style, I paid in full. I was even sent a picture of the casket I was supposedly purchasing. However, what arrived on the day of the service was not what I ordered. I immediately called them and spent hours on the phone trying to resolve the issue. Despite my grief, I had to threaten legal action to get any kind of response. They initially tried to convince me to accept the incorrect casket at a discounted rate, which was insulting given the circumstances. They blamed a third-party supplier, but that does not excuse what happened. I was already dealing with unbearable grief—this added a layer of unnecessary stress and emotional pain. I was told I would be issued a refund, but then, miraculously, after a family attorney stepped in, they were suddenly able to provide the correct casket I originally ordered and paid for. This should never happen to anyone, especially not during one of life’s most difficult times. I would strongly advise against using Express Casket LLC. Their lack of compassion and professionalism turned an already heartbreaking time into something even worse. People deserve dignity and respect when laying their loved ones to rest—not to be taken advantage of by heartless and unethical business practices.
Response from Express Casket LLCJul 17, 2026
Hello, The correct casket was delivered but the interior was not white, it was off white or beige No attorney stepped in to force us to take action. We resolved without anyone threatening us and no , we did not speak to a family attorney at all. This was a local delivery and the supplier simply loaded a casket with a beige interior versus white. It didn't take legal action or a miracle to fix the issue and we were very polite , empathic and swift to resolve the issue.