Explorient Travel Services Reviews | Read Customer Reviews of explorient.com

Explorient Travel Services Reviews | Read Customer Reviews of explorient.com

Explorient Travel Services reviews

Showing 120 reviews with 5 stars · Clear filters

Dora
Jul 19, 2016
Wonderful Experience
Our travel agent Kervin was excellent. He provided all documentation in a timely manner and organized a memorable trip. I have never travelled with the use of a travel service that was more efficient. They had people waiting for us at every country, wonderful personal guides that were full of knowledge yet flexible enough to allow us to veer off the scheduled path if we were tired or interested in doing something more. The hotels they chose were spectacular and the included meals were varied and excellent. Can not say enough good things about this company. Will use them again!!!
Response from Explorient Travel ServicesJul 25, 2016
Dear Dora, Thanks so much for your trip feedback. We are thrilled to hear your family had a wonderful trip with us in Japan and China, and that you were pleased with our service here and abroad. Asia is an amazing travel destination and we're happy you had a chance to experience it to the fullest. Thanks again for traveling with us. You have been a pleasure to work with and we hope to do so again on your next family adventure! Warm regards, The Explorient Team
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Kate
Jun 19, 2016
Explorient delivers every time
I booked a relatively last minute trip to Japan for me and my sister in April. As always, everything was seamless and stress free... This was my third trip in the last few years that I booked through Kervin Yu at Explorient. My husband and I went to Thailand first. It was so easy and fabulous that I changed our european plans the next year to go to China. Kervin was in China at the same time we were so he met us for breakfast. I had not met Kervin in person until then. I thought that was a really nice touch. It really shows that he has intimate knowlledge of the places that he is recommending. I only wish that they serviced other areas on the world because I would be all over it. Because of Explorient's services I have become a lazy traveler. We pretty much just show up and go and everything is thought out for us. Thanks again, Kervin!
Response from Explorient Travel ServicesJun 23, 2016
Hi Kate! Thanks so much for your review and for having taken your 3rd trip with us! It was great meeting you and Ralph in Beijing, and I'm very happy to know your April trip to Japan went well. Now our next challenge will be finding the next exciting destination for your next trip! I can't thank you enough for being such a loyal customer of ours. You have been a real pleasure to work with through and through. All the best, Kate! Kervin @ Explorient
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Laruen W.
Jun 14, 2016
Extremely Helpful Staff
Kervin is the best! I really enjoyed working with him on my past two trips to Asia. He helped us plan a custom, private experience in China and Japan. He was extremely knowledgeable about almost every aspect of the trip, and when I asked something he did not know, he found out the answer quickly.
Response from Explorient Travel ServicesJun 15, 2016
Hi Lauren! Welcome home and thanks so much for your positive comments.Very HAPPY to hear you had a wonderful time with us on your recent trip to Japan. Thanks a million for being such a loyal customer of ours - You're always a pleasure to work with and I look forward to planning your next adventure. Thanks again and all the best! Kervin @ Explorient
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Veronica S.
Jun 9, 2016
China trip
This is the fourth time we travel with Explorient. As expected, everything was wonderful. We are already planning another one with them in the near future.
Response from Explorient Travel ServicesJun 9, 2016
Dear Veronica, Thank you SO MUCH for being such an enormously loyal customer of ours throughout the years. As always, it was a pleasure serving you on your most recent trip to China. Happy customers like you are what make our work so rewarding. Thanks again, Veronica! Warmest regards, The Explorient Team
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Evalyn L.
Jun 7, 2016
Overall excellent tour
We just returned from a two week tour in China put together by Explorient. Overall we were very satisfied with the guides, drivers and itinerary . We had a problem with a canceled flight in X'ian which resulted in chaos at the airport. We did not have a working emergency contact number which was also frustrating . Other than that our trip was wonderful and working with Kervin was a very good experience.
Response from Explorient Travel ServicesJun 7, 2016
Dear Evalyn, Thanks very much for taking the time to review us. We are happy to know you were pleased with our service here and broad; but regret to learn about the last minute flight cancellation in Xian. We apologize for the issue with the 24-hour hotline in Shanghai and have instructed our operations team to validate all phone numbers with our overseas offices to ensure they are up-to-date. Nonetheless, we greatly appreciate your bringing this to our attention and are glad our Shanghai guide was able to locate your new flight information prior to your arrival. Thank you traveling with us. We look forward to serving you on a future trip! Sincerely, The Explorient Team
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Charles H.
May 26, 2016
Trip of a lifetime
My wife and I booked our honeymoon with Explorient. It was the most amazing trip we've ever had. A personal tour guide and driver waiting for you at each airport, five star hotels, and some of the most amazing sites the world has to offer. I cannot say enough good things about Kervin and his team. We were nervous to travel around Asia (Thailand, Cambodia, Singapore, Bali, and Hong Kong) but they took care of everything, even down to the vegetarian meals. I would (and do) recommend Explorient to everyone I know.
Response from Explorient Travel ServicesMay 27, 2016
Hi Chaz, thanks so much for sharing your trip experiences with us. Hope you and Teressa are doing great! It's always rewarding for us to know our travelers had a memorable time on their trip, especially one as precious as their honeymoon. We are grateful you have chosen us for this special trip and continuing to recommend others to us. Thanks again! We hope to work with you in the near future! Kervin @ Explorient
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Betty C.
May 24, 2016
Excellent service - highly recommended
Kervin helped us plan our trip to Beijing and Hong Kong. Kervin is 1) very knowledgeable 2) very accommodating and responsive 2) he was also able to help answer our questions about the visa application process. The itinerary provided by Explorient was just perfect. Everything was well planned and took place without a hitch. From the moment, we were picked up at the airport, we knew we were in good hands. The tour guides made everything so easy! We transitioned so smoothly from one activity to another. They called ahead so that we were able to avoid as much wait time as possible. We were able to bypass long wait time at some sites by being with the guides. In Beijing, we would've been very lost without our tour guide, Grace, as English is not very widely spoken there. We were very pleased with the overall services. We highly recommend Explorient and would definitely use them again in the future.
Response from Explorient Travel ServicesMay 25, 2016
Dear Betty, Thanks so much for your stellar review of our service. "Perfect" is certainly what we strive for and I am very happy to know you and your family of 3 generations had a wonderful time with us in China. Also glad Grace was at your service in Beijing - she's a wonderful person and one of the very best. Thanks again for traveling with us. It was a pleasure working with you and I look forward to the chance to do so again on a future trip. Warmest regards, Kervin @ Explorient
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Canadian T.
May 6, 2016
Awesome trip. Guide was phenomenal
Loved our trip to North Vietnam. Guide made it meaningful, no worries. Had a d great time.
Response from Explorient Travel ServicesMay 13, 2016
Thanks very much for your review. We are thrilled to hear you had a great trip with us to Northern Vietnam, and that you were impressed with our guide. Thanks again for traveling with us, we hope to have the opportunity to work with you on a future trip!
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