TockReviews of exploretock.com

Horrible- used it for a single reservation- spent the rest of the night dealing with spam email and text.

This company uses a "bait and switch" sales approach that's, thankfully, not very common in SaaS any longer. We evaluated and chose Tock for our startup restaurant and bar to handle reservation waitlists and integration with ticket and table management via the Toast POS system. The system was billed by sales during the process as supporting our integration requirements, then, once the implementation was complete and we tried to integrate with Toast, we were told we'd need to pay more to get what we were told was included in our package. As well, the sales process is very high-pressure and glosses over questions. Our first alarm bells went off when the sales person made excuses for not being able to demo features we asked about (but he assured us were included as we expected). Sadly, we should have listened to our gut instincts and never signed up. Now we have a system we cannot use and Tock support is defensive and uncooperative, only wanting to push us on paying more to get what we want and pushing us to use paid events via their system so they can get the credit card processing fees per transaction. They have been acquired twice in short order by Squarespace and now again by American Express. The sentiment from them is clear that they put locked-in contracts and unnecessary revenue generation above product usefulness and good relationships with their small business customers.

Horrible company DO NOT USE. They do not care about small business, just their bottom line. I will never recommend. I haven't use their platform in just under a year, want to cancel, and they are going to charge me $1400 to get out of my $199 monthly contract.

I found out that I had to make my reservation for a lunch through Tock. So I did, using a credit card that I hardly ever use. 5 days later, I get a notice from that credit card company that there there were 2 fraudulent charges on that card out of California. I don't use that card locally at any stores and again hardly use it. Very suspicious. Won't be using Tock anymore.

I find Resy and OpenTable are far better user experiences for diners. Tock charges asinine fees to diners and makes splitting a bill need a spreadsheet. I'd rate Tock 0/5 stars.

Beware of Tock! My recent experience with this platform has been nothing short of a nightmare. From the get-go, I encountered credentialing issues, with Tock allowing an incorrect domain ('.clm') to be validated, highlighting glaring data, security, and UX concerns. Despite multiple attempts to rectify the situation, Tock's support team provided inadequate assistance and failed to address the core issues. Furthermore, Tock's handling of reservation cancellations is abysmal. Conflicting cancellation policies between Tock and the associated restaurant, Philotimo, created unnecessary confusion and frustration. It's unacceptable for a booking platform to shift responsibility and defer crucial decisions to the restaurant without providing clear guidance or resolution. Overall, my experience with Tock has been marred by incompetence, poor customer service, and a blatant disregard for user satisfaction. I strongly advise against using this platform for any reservations. Furthermore, my attempts to cancel a Valentine's Day reservation through Tock were met with sheer frustration and disappointment. Despite numerous requests for cancellation and a pending charge on my credit card, Tock's support team proved utterly inept at facilitating the process. This lack of responsiveness and failure to honor cancellation requests is not only infuriating but also reflects Tock's disregard for customer convenience and satisfaction.

Tock doesn’t bother to inform buyers that their gift cards can’t be used to, you know, actually purchase food like you’d think they could. My employer purchased a $200 Tock gift card on my behalf as a gift, and I decided to use the balance to take my parents, husband, and mother in law to a restaurant for lunch… intending to use my gift card to cover the bill. Lo and behold, I found out AFTER we’d ordered that exactly $0 of my Tock gift card balance could be applied to my current balance. I was mortified. My family had driven more than an hour from their respective locations to meet me and my husband at the restaurant, only for my method of payment to not work as expected. This was a $120 lunch between the four of us, so not exactly small fries, but I had expected my $200 gift card balance to be more than enough to cover the bill. Tock’s customer service was worse than useless in resolving the issue — the entire burden fell on the staff of the restaurant to deduct our $120 bill from my gift card balance. I literally have no idea how they did it, but I was so grateful that they stepped up to fix Tock’s mistake. Now Tock customer service is giving me the runaround about refunding the remaining $80 on my gift card balance. I DO NOT WANT TO WASTE MY TIME ON TOCK AFTER MY AWFUL EXPERIENCE WITH THE PLATFORM. I literally just want a refund so I can move on with my life, but Tock insists that I can use the gift card balance “to reserve experiences” at restaurants, when that’s the last thing I want to use my gift balance for. Tock marketed these gift cards in a misleading manner. I was fully under the impression that I would be able to use my balance to pay the tab of any restaurant under the Tock banner, but Tock is a woefully tech-deficient company, so they can’t even manage that. Now they are holding my money hostage — USE TOCK OR EXPLORETOCK AT YOUR OWN RISK!

Tock charging a 20% service fee for what amounts to an incredibly simple CRUD scheduling app is an outright scam forced upon users. Restaurants should heavily reconsider implementing this service as it deters potential customers from making reservations.