Explendid VideosExplendid Videos creates animated, motion graphics, screen cast, cartoon animation for your brands. Get the best deals and offers by visiting our web page.
Explendid Videos (explendidvideos.com) has 52 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Sales & Marketing · Wilmington, Delaware
Excellent
Sales & Marketing · Walnut, California
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Sales & Marketing · Minneapolis, Minnesota
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Sales & Marketing · New York, New York
Excellent
Showing 16 reviews with 1 star · Clear filters
Nick F.
I paid for services over a year ago and have been strung along the entire time, getting very little in return. Now it has gotten to a point where they do not answer their phone or return messages. I wish I could give them zero stars, but it doesn't let me. This is the worst company I have ever worked with.
Brenda Z.
I would give no stars if possible. THIS IS A SCAM ALERT! If you have been scammed (and there are many) please contact me through Facebook (Brenda Mann Zalka) I have started a class action suit against this company. There are people all over the world who have been taken for large sums of money. They stole over $20,000 from me! The gig is up!!
Michael R.
Still no contact from this company! Do not use! So poor customer service! Can someone call me or answer the several emails I have sent from expended videos ASAP!
Lee
Total scam. It's been over 2 months and the project is still not complete. Prior to engaging Explendid, I confirmed that several elements were required to be included in the video's script including (but not limited to) the use of American English, not British English. They were late on delivering scripts and the requirements were ignored, even after several rounds of revisions where I restated the American English requirement. I asked for a refund and they declined the request, seeking another chance. They also said that if the script went too long, I was not to worry about it. I agreed. Yet again, the language requirements were ignored. After one more try, they got a decent script. Then wanted to charge me more money because it was longer than :60. I asked for a refund. They would not provide one...even though the invoice states "100% Guarantee". When I tried to call the company, it seems that the people I was working with...are no longer there. Disputing the charge on my CC. When I look at all the positive reviews, I noticed a consistency in the messaging that is generic, repetitive, and all about the same length. Buyer beware. I see your response but all your arguments don't acknowledge that your invoice and website state a 100% guarantee. And no matter your level of effort, you delivered an inferior product. Only after several attempts to you provide an acceptable script, did you move onto the storyboard. This was childish and didn''t even match the script. That's when I requested a rewrite. You promised to take care of it...even if it went long. Then, again, you provided scripts with British English...and after several more attempts, did you deliver a "perfect" script. But that script was long and you attempted to get more money from me...breaking your promise. Any way you look at it...you took too long, produced nothing usable, and negated your own policies. I remind you, I wanted a refund early on...you promised to make it right. You didn't.
Response from Explendid VideosMar 29, 2022
Hello Lee, We appreciate you for addressing your concern. After investigating and contacting the team we got to know that you signed up for a 60 seconds 2D video and was provided with initial script and then wanted to make some edits which we were more than happy to cater. You praised the script with providing your approval to move forward with the next step. The amount of information you wanted to include in a 60 seconds script was not possible and you wanted to get additional 10 sec to which you declined first. The sample theme was provided to you, after some edits the revised version was also provided to you. The storyboard was provided to you but you still had concerns over the script so you asked to go back from the storyboard and redo the script. Our team called you to get a better understanding of what you wanted in the script and explained that all this information will exceed the 60 seconds that you had signed up for and confirmed with you that if we had room to go over 60 seconds then we will to which you APPROVED. We provided you with 5 drafts of script from which you praised one of it which was longer than 60 seconds. After asking the additional payment you declined it and didn't want to continue with the video any longer. After everything, we still gave you 50 words for free so that you can include all the information required in the script. We offered you to refund $100 if you had made the script on his own but you refused this as well. You wanted a full refund but we informed you that a full refund wasn't possible as we had already started working on your script Best Regards Team Explendid Videos.
Sam H.
No attention to detail. Characters are clearly cut and paste. Animations are not smooth. When we requested a refund, they did not respond.
Derek F.
TOTAL SCAM!! BUYER BEWARE. A man named Mark Cooper called soliciting their service, he seemed professional and was prompt with email correspondence. In the next week they sent me an extremely vague image as an update. The image was non-sensible and they said it was just to pick the color. They then sent the copy and asked for tweaks. After that SILENCE! Almost 3 weeks had passed before someone reached out to me. At this point I just wanted my money back. I had read the reviews (which is my fault I didn’t read before purchasing) many similar to my story. When a person finally got back to me I expressed I wanted a refund…. Then once again silence…. It’s been now two months, I have no “explainer animation video” nor a refund. After I write this I am alerting the authorities, placing them into collections and will be writing negative reviews on as many platforms as possible.
Thomas W.
The most unprofessional and incompetent vendor I have ever worked with in my 25 year career - and that says a lot. Paid upfront and was delivered nothing by the deadline - then they tried to quickly scramble to show something to keep the job and what they produced was terrible. Kelvin was rude and made ridiculous claims and copied my client on the emails in an effort to make us look bad. If you are shopping for an animation company - there are lots out there so just keep looking and don't bother with these jokers. They don't even deserve one star because they aren't even a real company in my opinion.
Arthur H.
Absolutely worst experience ever. I hired them to produce a short video in 2016, which they did. The quality was terrible but that was not the worst part - what followed were a series of harassing phone calls to try to get me to create another video. I made at least 10 polite request to be taken off of their list, yet the calls have continued. At one point their harassment became so horrendous that one of their agents took it upon himself to call me and would impersonate an important phone call as others in the room laughed in the background. It is now 2021 and I get at least one call from this company every week. Not only is their quality terrible - they continue to harass me to this day. Do not contact this company or you may be perpetually harassed too. I suspect all of the reviews on here are fraudulent.